HOUSEKEEPING DEPARTMENT

You can enter this link and get better advice on the care that must be taken, how to do a good cleaning and how the room should be at the end.
1. https://www.youtube.com/watch?v=nez2efpQwBY
REQUIREMENTS TO BE MET BY FLOOR STAFF TO OFFER A QUALITY SERVICE
1. Are
  1. The treatment of the staff to the client is kind, formal and respectful.
  2. The service is reliable and no mistakes are made.
  3. The staff is responsive and can satisfactorily deal with unforeseen events.
  4. The service is coordinated and effective. The assignment and distribution of tasks of the cleaning staff is planned and documented.
  5. The service is carried out promptly and diligently. There are standards of courtesy generally known to all staff. The appearance of the staff is neat, hygienic and uniform, functional, elegant and clean.
  6. Staff prevent and anticipate customer or visitor complaints.
FUNCTIONS
1. The department is responsible for preparing the most important product that the hotel sells: the room. The rooms represent the most significant part of the accommodation.
  1. THESE FUNCTIONS ARE:
    1. Cleaning and maintenance of accommodation units.
    2. Conservation of furniture and fixtures.
    3. Cleaning of corridors, stairs, noble areas.
    4. Room review.
    5. Inventory control of furniture and fixtures.
    6. Changes of clothes.
    7. Customer Support.
STRUCTURE OF A HOUSE KEEPIING STAFF
AREAS OF RESPONSIBILITIES
1. Guess room
  1. Clean bathroom, make beds, sweeping, change sheets, pillows, vacuuming, etc.
2. Guest bathroom
3. public areas such as, the lobby and lifts
4. Banquets and conference halls
5. Parking areas
6. Sales and administrative offices
7. Gardens

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HOUSEKEEPING DEPARTMENT

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	Created by Anyely Salazar about 4 years ago

	Copied by Peter Maldonado about 4 years ago