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Mind Map on Untitled, created by javier barreto on 16/06/2015.
javier barreto
Mind Map by javier barreto, updated more than 1 year ago
javier barreto
Created by javier barreto over 9 years ago
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Resource summary

SERVICIO AL CLIENTE
  1. CARACTERISTICAS
    1. INTANGIBILIDAD
      1. VARIABILIDAD
        1. IMPERDURABILIDAD
        2. COMPONENTES
          1. ACCESIBILIDAD
            1. CORTESIA
              1. COMPRENSION
                1. COMUNICACION
                  1. CREATIVIDAD
                  2. ELEMENTOS
                    1. CONTACTO
                      1. RELACION CON EL CLIENTE
                        1. RECLAMOS
                        2. CONTROL
                          1. NECESIDADES DEL CLIENTE
                            1. TIPO DE SERVICIO
                              1. EVALUACION DE SERVICIO
                              2. ACCIONES
                                1. CORTESIA
                                  1. CONOCIMIENTOS
                                    1. POLITICAS DE SERVICIO
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