116158
Description
Mind Map by natashaashley94, updated more than 1 year ago
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Created by natashaashley94
over 11 years ago
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Communication
- Effective Verbal Communication
- Avoid jargon and slang
- Avoid words that convey stereotypes and prejudice
- Use words that convey intend meaning
- Use sign and picture aids when people have difficulty with speach
- Avoid jargon and slang
- Open Questions
- Gives the service user the
opportunity to provide more detail
- Gives the service user the
opportunity to provide more detail
- Closed Questions
- Used to obtain specific information
- Used to obtain specific information
- Effective Non-Verbal Communication
- Paralanguage - correct pace and tone
- Eye Contact - demonstrates interest
- Facial Expression - substantial information
- Posture - a person's stance
- Gesture - body movement
- Paralanguage - correct pace and tone
- Barriers To communication
- Personal Factors - a person's age, ability
- Physical Factors - hearing, speech and visual
- Environmental Factors - surroundings
- Personal Factors - a person's age, ability
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