The Consumer Protection Code 2006 (the Code)
was introduced in August 2006 and it came fully
into effect on 1 July 2007.
set out the requirements that regulated firms must comply
with when dealing with consumers in order to ensure a
similar level of protection for consumers, regardless of the
type of financial services provider
THE CODE DOES NOT APPLY TO
Services provided by
regulated entities to
persons outside the State
MiFID services
Moneylending under the
Consumer Credit Act 1995
Reinsurance business
Bureau de change business
Credit union activities,
other than when
acting as insurance
intermediaries
The provision of credit
involving a total amount
of credit of less than €200
Hire purchase and consumer
hire agreements
The Consumer Protection Code 2006 was revised and
the Consumer Protection Code 2012 came into effect on
1 January 2012.
acts honestly, fairly and
professionally in the best
interests of its customers and
the integrity of the market
in the best
interests of its
customers and
the integrity of
the market
A regulated Entity
acts with due skill, care and
diligence
has and employs effectively the resources,
policies and procedures, systems and control
checks, including compliance checks, and
staff training that are necessary for
compliance with this Code
makes full disclosure of all relevant material
information, including all charges, in a way
that seeks to inform the customer
must
does not recklessly,
negligently or deliberately
mislead a customer
seeks from its customers
information relevant to the
product or service requested
APPLIES TO
Credit Institutions
Insurance Undertakings
Investments Business Firms
authorised
under the
Investment
Intermediaries
Act 1995
Investment Intermediaries
authorised
under the
Investment
Intermediaries
Act
1995
Insurance Intermediaries
Mortgage Intermediaries
Payment Institutions
Electronic Money Institutions
Credit Unions, when acting
as insurance intermediaries