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19793464
Positive Communication Mind Map
Description
Postgraduate ADR Mind Map on Positive Communication Mind Map, created by Jean Ramsay on 16/10/2019.
No tags specified
adr
adr
postgraduate
Mind Map by
Jean Ramsay
, updated more than 1 year ago
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Created by
Jean Ramsay
about 5 years ago
3
0
0
Resource summary
Positive Communication Mind Map
taking an interest in what people have to say and being an attentive recipient of the information
strategies
paraphrasing
reframing
minimal encouragers
short phrases or utterances that demonstrated to a speaker that they are being understood and should keep speaking
suspending judgement
Positive Communication/Listening
barriers
language barriers
selective listening
emotional content (emotionally charged)
lack of preparation
unwillingness to discuss
lack of urgency or deadline
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