Positive Communication Mind Map

Description

Postgraduate ADR Mind Map on Positive Communication Mind Map, created by Jean Ramsay on 16/10/2019.
Jean Ramsay
Mind Map by Jean Ramsay, updated more than 1 year ago
Jean Ramsay
Created by Jean Ramsay about 5 years ago
3
0

Resource summary

Positive Communication Mind Map
  1. taking an interest in what people have to say and being an attentive recipient of the information
    1. strategies
      1. paraphrasing
        1. reframing
          1. minimal encouragers
            1. short phrases or utterances that demonstrated to a speaker that they are being understood and should keep speaking
            2. suspending judgement
            3. Positive Communication/Listening
              1. barriers
                1. language barriers
                  1. selective listening
                    1. emotional content (emotionally charged)
                      1. lack of preparation
                        1. unwillingness to discuss
                          1. lack of urgency or deadline
                        Show full summary Hide full summary

                        Similar

                        ADR- Alternative Dispute Resolution
                        charlotteepardon
                        Alternative Dispute Resolution
                        Elisabeth Ferrara
                        ADR: Verbal Communication Mind Map
                        Jean Ramsay
                        alternative dispute resolution
                        chantal Seguin
                        Alternative Dispute Resolutions
                        Ffion Edwards
                        Principled Negotiation
                        Jean Ramsay
                        ADR Test 1: Slides Review
                        Jean Ramsay
                        ADR Test 1: Textbook Ch. 1-6
                        Jean Ramsay
                        ADR
                        Cole cole
                        MCAT Study Plan
                        Alice McClean