Positive Communication Mind Map

Description

Postgraduate ADR Mind Map on Positive Communication Mind Map, created by Jean Ramsay on 16/10/2019.
Jean Ramsay
Mind Map by Jean Ramsay, updated more than 1 year ago
Jean Ramsay
Created by Jean Ramsay about 5 years ago
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Resource summary

Positive Communication Mind Map
  1. taking an interest in what people have to say and being an attentive recipient of the information
    1. strategies
      1. paraphrasing
        1. reframing
          1. minimal encouragers
            1. short phrases or utterances that demonstrated to a speaker that they are being understood and should keep speaking
            2. suspending judgement
            3. Positive Communication/Listening
              1. barriers
                1. language barriers
                  1. selective listening
                    1. emotional content (emotionally charged)
                      1. lack of preparation
                        1. unwillingness to discuss
                          1. lack of urgency or deadline
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