213804
Description
Mind Map by Livv McCarthy, updated more than 1 year ago
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Created by Livv McCarthy
about 11 years ago
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Business Administration
and Job Roles
- HUMAN RESOURCES
- Department concerned with the
management of people
- in charge of hiring or firing staff and
training them
- Department concerned with the
management of people
- FINANCE DEPARTMENT
- Concerned with keeping an accurate record
of the movement of money
- Predicts financial profits and losses
- Concerned with keeping an accurate record
of the movement of money
- SALES AND MARKETING
- Concerned with achieving the target for sales or the products or services
- Concerned with achieving the target for sales or the products or services
- CUSTOMER SERVICES
- Customer Services are concerned with keeping
the customers happy
- Customer Services are concerned with keeping
the customers happy
- RESEARCH AND DEVELOPMENT
- Responsible for improving products and
services
- Without improvement
competitors will
eventually produce
better products or give
better services and
take over their
customers
- Responsible for improving products and
services
- PRODUCTION FUNCTION
- Only in
businesses that
make goods
- Responsible for the product being
made to a standard quality
- Responsible for safe and efficient products
- Only in
businesses that
make goods
- ADMINISTRATION
- Administration involves the storing,
processing, retrieving and spreading or
disseminating info
- The purpose of info is to
support the business functions
- in a large business each functional manager will
have administrative support to allow them to
concentrate on management and decision
making
- The purpose of info is to
support the business functions
- The types of tasks completed by administrative staff include
things like preparing sales figures, for a meeting so
decisions can be made e.g new products to sell
- Administrative staff will be responsible for the safe
storage of information and for keeping a backup in
cast or mistakes
- expected to use
databases/info systems to
retrieve information
- Administration also involves the
(disseminating) passing on of information to
those who need it
- expected to use
databases/info systems to
retrieve information
- Administration involves the storing,
processing, retrieving and spreading or
disseminating info
- MARKETING
- Providing a product or service that a customer wants at the right time and in the
right place at a profit
- Providing a product or service that a customer wants at the right time and in the
right place at a profit
- OPERATIVES
- People at the lowest level of the
hierarchical pyramid who are
responsible for either making the
product or delivering the service for the
public
- Hierarchical Pyramid
- an organisational structure
where there are few people at
the top level and many more at
the bottom level. each person
has clear responsibilities and
roles
- an organisational structure
where there are few people at
the top level and many more at
the bottom level. each person
has clear responsibilities and
roles
- Hierarchical Pyramid
- People at the lowest level of the
hierarchical pyramid who are
responsible for either making the
product or delivering the service for the
public
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