How do Q Hotels ensure they create loyal, hardworking employees?
Motivation
Is money the most important factor?
NO
Employee behaviour linked to their attitudes, 1
ENCOURAGE
Training
GROWTH
Personal development
Feeling of value
PASSION
Q Hotels - "Inspired by you"
RECOGNITION
Loyalty develops
Hard work continues
Potential issues of unfairness and conflict
Team work, developing a collective mindset
Opportunity
Support
General manager advice from Q Hotels: "Work
towards the gaol by building up your knowledge,
skills and experience"
BUT HOW?
"Through a combination of positions, training and
development"
Self - actualisation
HAPPINESS
Work/ life balance, positive outcomes,
happy employees
Large company, family
benefits
Continued positivity towards
Q Hotels as a company to work
for
Qualifications
Opportunity
"Q People"
Management trainee program
Job rotation
Identifies and develops key skills and attributes
Reduces boredom, engages employees
UNDERSTANDING
Coherence across work force
COHESIVE, UNITY, TEAM
Achievable tasks, attainable and results rewarded
GOALS
LEADERSHIP
Motivating and inspiring work environment
Clear direction
Career paths
Creativity
Noticing talent within existing work force
Different management levels
RECRUITMENT
The big 5 personality traits:
Neuroticism, Extraversion, Openness,
Agreeableness, Conscientiousness
Developing an understanding
"A process whereby an
individual influences a group
of individuals to achieve a
common goal."
Trust
Security
Job enrichment
Equity of employees, 5
A sense of freedom within the
company
Opportunity to travel and work in different areas of the
country as well as different departments within the hotels
Understanding the
connections within the
workplace
Unrealistic goals and tasks
being set can be
demotivating for employees.
The employee needs to
develop under the
supervision of the company
and benefit from the support
networks which can be
offered to them
Fulfillment, job satisfaction
See results from work
and input
POSITIVITY
YES
Hierarchy of needs, 2
REWARDS
Bonuses, pension schemes, holiday pay, discounts, health and leisure memberships
Well-being
Work/ life balance
Employees's five levels of needs: Physiological, safety,
social, ego and self actualising.
Lower level needs have to be satisfied before the next level need will motivate employees.
Working your way up through a
company to achieve a more significant
role and therefore a higher salary?
NOT always for extrinsic rewards but instead intrinsic
e.g achieving personal targets
RECOGNITION
Become an expert in
chosen field
Employee effort lead to performance and performance
leads to rewards, 3
Positive outcomes, 4
Need for both Extrinsic and intrinsic benefits
Motivation comes
from intrinsic factors
e.g. recognition,
whereas extrinsic
factors/ hygiene e.g.
pay reduce job
dissatisfaction, 6