Product & Service Design

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MBA Operations Management (Lesson 4: Product & Service Design (Innovation)) Mind Map on Product & Service Design, created by peru.fourie on 28/10/2013.
peru.fourie
Mind Map by peru.fourie, updated more than 1 year ago
peru.fourie
Created by peru.fourie about 11 years ago
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Resource summary

Product & Service Design
  1. Intial Cases
    1. Innovation: Microsoft
      1. Novartis
      2. Innovation
        1. Quality
          1. Speed
            1. Dependability
              1. Flexibility
                1. Cost
                  1. Sustainability
                  2. Impact of Good Design on Performance
                    1. Product/Service & Process Design
                      1. Overview of Design Decisions
                        1. Stage 1: Concept Generation
                          1. Fig 4.4.2
                          2. Stage 2: Screening
                            1. Feasibility
                              1. Acceptability
                                1. Vulnerability
                                  1. Eclipse Aviation
                                  2. Stage 3: Preliminary Design
                                    1. Stage 4: Evaluation & Improvement
                                      1. Quality Function Deployment (QFD)
                                        1. Value Engineering
                                        2. Stage 5: Prototyping & Final Design
                                        3. Should design Decisions be done in-house?
                                          1. Factors to consider
                                            1. Design for Sustainability (Herman Miller)
                                            2. Improving the Design Process
                                              1. Simultaneous
                                                1. Shortening Design time: Boeing
                                                  1. Tools (8)
                                                    1. Traditional
                                                    2. Final Case
                                                      1. Hovis Crusty
                                                        1. Savory Rosti
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