Cultural Diversity

Fundaments
1. High/Low Context way of communicating
  1. Relation Centered
    1. 1)Asian, 2)Latin American, 3)Middle Eastern
      1. High Context
        Non verbal
        Save face
        Maintain social harmony
        Convey meaning
        In Support: Don Locke
        In Support: Puerto Ricans
  2. Task Centered
    1. 1) European, 2) Scandinavian, 3) North American
      1. Low context
        Verbal, Logical and clear
        Thoughts
        Ideas
        Feelings
2. Individualism
  1. Relation Centered
    1. 1) Asian 2) Latin American 3) Middle Eastern
      1. Collectivist culture
        tight social frameworks
        welfare of the organization is important
        Disregard personal sucesss
        Ex :Pepsi Co.
  2. Task Centered
    1. 1) European 2) Scandinavian 3) North American
      1. Individualistic culture
        own interests
        deal of freedom
        personal success.
3. Power distance
  1. Relation Centered
    1. 1) Asian, 2) Latin American, 3) Middle Eastern
      1. High power distance
        power is distributed unequally
        Status
        Rank
        respect those in high positions
  2. Task Centered
    1. European Scandinavian North American
      1. Low power distance
        downplay differences in power
        Employees are more comfortable approaching and challenging their superiors
        difficult to work together
4. Uncertainty Avoidance
  1. Relation Centered
    1. Asian, Latin American, Middle Eastern
      1. Low
        value tradition and formal rules
        less tolerance for different ideas
  2. Task Centered
    1. European Scandinavian North American
      1. High
        Take risks
        tolerant of behavior that differs from the norm
5. Masculinity
  1. Relation Centered
    1. Asian, Latin American, Middle Eastern
      1. masculine
        gender roles are highly differentiated
        focus on team competence
        training
        use of up-to-date methods
        highly concerned with individual success:
        responsible jobs
        better training
  2. Task Centered
    1. European Scandinavian North American
      1. feminine
        concerned about members’ feelings
        gender roles are more similar
        focus more on collective concerns
        cooperative problem solving,
        maintaining a friendly atmosphere
        good physical working conditions
6. Future Orientation
  1. Relation Centered
    1. Asian, Latin American, Middle Eastern
      1. long-term orientation
        work on long-range goals
        work hard
  2. Task Centered
    1. European Scandinavian North American
      1. short-term orientation
        look for quick payoffs
        consider short-term goals
Intercultural Competence
1. Become Culturally Literate
2. Develop Constructive Attitudes
  1. View Diversity as an Opportunity
  2. Avoid Ethnocentrism
3. Adapt Your Behavior
  1. Don’t Condescend
  2. Create Dialogue
Ethical Issues
1. Ways of Respnding
  1. Avoiding
  2. Accommodating
  3. Forcing
  4. Educating–Persuading
  5. Negotiating–Compromising
  6. Collaboration–Problem Solving
2. Bribes/ Payoffs
3. Favoritism
4. Solution
  1. Universal Code
    1. Caux Round Table Principles for Business
      1. A code Developed by business leaders in Japan, Europe, and the United States
      2. ethics based on ideals from both East Asia and the West
      3. Communication-related principles
        treating all employees with honesty and dignity
        listening to employee suggestions
        dishonest means of acquiring commercial information
        avoiding industrial espionage
        dealing with all customers fairly
        avoiding discriminatory practices
5. Ask questions from yourself :make the best possible decision
  1. How morally significant is this situation?
  2. Is there home culture consensus regarding the issue?

Next up

Cultural Diversity

Description

Resource summary

Similar

	Created by Fatima Ahmed0327 over 9 years ago