582538
Description
Mind Map by stefany.paezmor-, updated more than 1 year ago
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Created by stefany.paezmor-
over 10 years ago
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Advanced
Troubleshooting
- Steps of troubleshooting
- Identify the problem
- Establish a theory
of probable problems
- Test the theory to determine
the problem
- Establish a plan of action to
resolve the problem and implement
solution
- Verify full system
functionality
- Document findings
- Document findings
- Verify full system
functionality
- Establish a plan of action to
resolve the problem and implement
solution
- Test the theory to determine
the problem
- Open- ended questions
- What operating system is installed on the computer?
- What operating system is installed on the computer?
- Close- ended questions
- Does anyone else have this problem?
- Does anyone else have this problem?
- Establish a theory
of probable problems
- Identify the problem
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