CONSULT

Description

Bsc Hons Applied Computing (PaaSl) Mind Map on CONSULT, created by Steve Hiscock on 05/05/2013.
Steve Hiscock
Mind Map by Steve Hiscock, updated more than 1 year ago
Steve Hiscock
Created by Steve Hiscock over 11 years ago
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Resource summary

CONSULT
  1. CONNECT WITH AN ISSUE
    1. Testing the assumption that (say) managers have an adequate knowledge of their own systems.
      1. Diagnosis of the situation; costs and benefits of intervention.
        1. Determining the entry point for initiating change.
        2. OPEN THE DOORS
          1. Contract negotiation
            1. Define how the succeeding stages of the planned change process will be carried out
              1. Continuing the process of sharing the expectations of the consultant and the client system
                1. Developing understanding of the continuing process of contract re-negotiation.
                2. NEW UNDERSTANDING
                  1. Develop and understanding of core issues which go beyond the symptoms
                    1. Identification of resources that will be needed for implementation
                      1. Identification of forces that resist and enable change
                      2. SPECIFY NEED FOR ACTION
                        1. Starting point for this planning phase in which the client and consultant begin to specify needed actions
                          1. Sound understanding of the issues is the basis for action.
                            1. Intervention plans
                              1. who has power to influence events
                                1. ensure key members are committed to action in specific ways. (Power Maps)
                                  1. understanding of the different aspects of organisation interaction.(Org. System)
                                2. UNDERTAKE NEEDED ACTIONS
                                  1. Encompasses a wide range of activities
                                    1. Required action(s) arising from diagnostic and specified needed actions
                                      1. management training
                                        1. creation of new information systems
                                          1. changes in organisation structure
                                          2. Resistance to change can become of high significance
                                          3. LOCATE GAPS AND OPPORTUNITIES
                                            1. Evaluation of the action strategy is conducted in terms of
                                              1. specific objectives defined during the planning phase
                                                1. Interim task goals designed to determine if the change is progressing as desired
                                                2. From consultant’s perspective
                                                  1. an ambition to develop within the system
                                                    1. the ability to use the information generated for self-analysis
                                                      1. Monitor progress of the action phase and evaluate the data itself
                                                    2. TRANSFER KNOWLEDGE INTO THE ORGANISATION
                                                      1. Projects rarely terminate - they become part of the fabric of the organisation as the new ways of doing things become institutionalised
                                                        1. Explicit process or procedures for setting priorities for improvement should be agreed and instituted
                                                          1. There should be systematic and continual process of feedback in order to develop further learning
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