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93646
ACTIVE LISTENING
Description
LIFE COACHING (MOD 6) Mind Map on ACTIVE LISTENING, created by wezzbox on 16/05/2013.
No tags specified
life coaching
mod 6
life coaching
mod 6
Mind Map by
wezzbox
, updated more than 1 year ago
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Created by
wezzbox
over 11 years ago
322
1
0
Resource summary
ACTIVE LISTENING
THROUGH...
verbal messages
voice messages
V.A.P.E.R.
volume
articulation
pitch
emphasis
rate
body messages
gaze
eye contact
facial expression
posture
gestures
physical proximity
clothes & grooming
touch messages
what, how, where you touch
how gentle you are
whether you have the other's permission
action messages
when you are not face to face
REWARDS
establishes RAPPORT
establishes TRUST
"a firm belief in the HONESTY, INTEGRITY and RELIABILITY of another"
bridging differences
helping clients to disclose
helping clients to experience feelings
gathering information
helping clients to assume responsibility
BASIC SKILLS
an attitude of respect and acceptance
as a separate, valuable, and unique human being
this doesn't mean you have to agree
but you are secure enough in yourself to respect what they say as their version of reality
being fully present
body
thoughts
senses
emotions
being psychologically present
taking down defences to allow client's experience to affect you
accepting client and yourself
removing barriers and filters that prevent you hearing
prejudices
unfinished busines
anxiety triggered by clients
professional facade
emotional exhaustion
insufficient admin support
physical barriers
environmental distractions
MEANS...
not only understanding a speaker's communications but also showing that you have understood
involves both sending and receiving messages
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