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Conceitos Básicos ITIL v3

Description

Bacharel em Ciência da Computação Governança de TI (ITIL v3) Note on Conceitos Básicos ITIL v3, created by larissab on 11/07/2013.

Note by larissab, updated more than 1 year ago

	Created by larissab over 11 years ago

114

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Page 1

É uma BIBLIOTECA e não uma metodologia.

Não define forma de implementação e não utiliza procedimentos.

ITIL - INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY

É um guia das melhores práticas para gerenciamento de serviços

Conceitos

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