Criado por Katelyn Gorman
aproximadamente 7 anos atrás
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Questão | Responda |
Operations management | consists of all the activities in which managers engage to produce goods or services. |
Tangibles | are goods, which can be touched. |
Intangibles | include services, which cannot be touched. |
Inputs | are resources used in the process of production. |
Transformation | is the conversion of inputs (resources) into outputs (goods or services). |
Outputs | refer to the end result of an organisation’s efforts — the service or product that is delivered or provided to the consumer. |
Procurement | refers to the process of researching and selecting suppliers, establishing payment terms, negotiating contracts, and the actual purchasing of resources that are vital to the operations of the business. |
Automated production line | comprised of machinery and equipment arranged in a sequence with components added to the good as it proceeds through each step, with the process controlled by computers. |
Robotics | highly specialised forms of technology capable of complex tasks. |
Computer aided design | a computerised design tool that allows a business to create product possibilities from a series of input parameters. |
Computer aided manufacturing | is software that designs and controls manufacturing processes. |
Computer integrated manufacturing | a method of manufacturing in which the entire production process is controlled by a computer. |
Materials management | is the strategy that manages the use, storage and delivery of materials to ensure the right amount of inputs is available when required in the operations system. |
Inventory | is the goods and materials held as stock by a business. |
Materials handling | is the physical handling of goods in warehouses and at distribution points. |
Forecasting | is a materials planning tool that relies on data from the past and present and analysis of trends to attempt to determine future events. |
Production plan | an outline of the activities undertaken to combine resources (inputs) to create goods or services (outputs). |
Master production schedule | a plan that details what is to be produced and when. |
Materials requirement planning | involves developing an itemised list of all materials involved in production to meet the specified orders. |
Inventory control | ensures that costs are minimised and that the operations system has access to the right amounts of inputs when required. |
Just in time | a materials management strategy that ensures that the exact amount of material inputs will arrive only as they are needed in the operations process. |
Quality | refers to the degree of excellence of goods or services and their fitness for a stated purpose. |
Quality control | involves the use of inspections at various points in the production process to check for problems and defects. |
Quality assurance | involves the use of a system so that an organisation achieves set standards in production. |
Total quality management | is an ongoing, organisation-wide commitment to excellence that is applied to every aspect of the organisation’s operation. |
Quality circles | are groups of workers who meet to solve problems relating to quality. |
Continuous improvement | involves an ongoing commitment to achieving perfection. |
Waste minimisation | is a process involving the reduction of the amount of unwanted or unusable resources produced by a business in an attempt to improve the efficiency and effectiveness of operations. |
Lean management | is an approach that improves the efficiency and effectiveness of operations by eliminating waste and improving quality. |
Six Sigma | is a quality management approach that seeks to identify and remove the causes of problems in the operations process, achieving virtually defect-free production. |
Global sourcing | is the practice of seeking the most cost efficient materials and other inputs, including from countries overseas. |
Overseas manufacture | refers to the production of a good in a country that is different to the location of the business’s headquarters. |
Outsourcing | the contracting of a specific business operation to an external person or business. |
Supply chain | the range of suppliers from which the business purchases materials and resources. |
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