21993805
Descrição
FlashCards por Liz Carpenter, atualizado more than 1 year ago
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Criado por Liz Carpenter
mais de 4 anos atrás
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| Questão | Responda |
| Name the three barriers to communication | Bypassing Allness Statements Fact-Inference Confusion |
| This barrier to communication takes place when two people assign different meanings to the same word | Bypassing |
| Simple but untrue generalizations | Allness Statement |
| This barrier to communication occurs when people respond to something as if they have actually observed it when in reality they have merely drawn a conclusion | Fact-Inference Confusion |
| What are the two types of conversation styles? | Rapport Talk Report Talk |
| What are the four listening styles? | People Oriented Action Oriented Content Oriented Time Oriented |
| People-oriented listeners are most comfortable listening to | other people's feelings and emotions |
| Action-oriented listeners are most comfortable listening to | information that is well-organized, brief, and error free |
| Content-oriented listeners are most comfortable listening to | complex, detailed information |
| Time-oriented listeners are most comfortable listening to | brief messages |
| True or False: Listening and Hearing are the Same Thing | False |
| Name the 6 steps to active listening | Stop Look Listen Ask Appropriate Questions Paraphrase Content Paraphrase Feelings |
| Do we spend more time communicating verbally or nonverbally? | Nonverbally |
| Define Nonverbal Communication | communication behavior that does not rely on written or spoken words |
| Do we usually express our emotions verbally or nonverbally? | Nonverbally |
| Are people more likely to believe your verbal messages or your nonverbal messages? | Nonverbal Messages |
| Define Emblems | Nonverbal cues that have specific verbal counterparts and are shared by all group members |
| Define Illustrators | Nonverbal behaviors that add meaning to accompanying verbal messages |
| Define Affect Display | A nonverbal cue that communicates emotion |
| Define Regulators | nonverbal behaviors that help a group control the flow of communication |
| Define Adaptors | Nonverbal acts that satisfy persona needs and help people adapt to their immediate environment |
| What are the 4 functions of eye contact? | Cognitive Monitoring Regulatory Expressive |
| What is the cognitive function of eye contact? | Indicates thought processes |
| What is the monitoring function of eye contact? | It is the way we seek feedback from others when communicating with them |
| What is the regulatory function of eye contact? | Helps to regulate the back and forth flow of communication |
| What is the expressive function of eye contact? | Provides information about our feelings, emotions, and attitudes |
| Which part of your body is the most important revealer of emotions? | The Face |
| Define paralanguage | The pitch, rate, volume, and quality of your voice |
| How many feet is defined as the intimate zone in Edward T Hall's Four Zones of Space? | 0 - 1.5 feet |
| How many feet is defined as the personal zone in Edward T Hall's Four Zones of Space? | 1.5 - 4 feet |
| How many feet is defined as the social zone in Edward T Hall's Four Zones of Space? | 4 - 12 feet |
| How many feet is defined as the public zone in Edward T Hall's Four Zones of Space? | 12+ feet |
| Which of Edward T Hall's Four Zones of Personal Space do most group interactions happen in? | The Social Zone |
| Define Proxemics | The study of how close or far away we choose to be to other people and objects |
| True or False: Edward T Hall's Four Zones of Space applies to all cultures | False They only apply to Western cultures |
| Define Territoriality | the study of animal behavior to refer to how animals stake out and defend given areas |
| What type of group member generally attempt to claim more territory? | High Status Group Members |
| Define Small Group Ecology | Examines the consistent way in which people arrange themselves in small groups |
| If you wanted a specific group member to talk less during meetings where at the table might you seat them? | A Corner Seat |
| Which seat at a rectangular table is often perceived as being a "leadership seat" | The seat at the head (top) of the table |
| According to researchers, upon meeting someone how quickly do we make an initial judgement about whether to continue communicating with them or excusing ourselves from the conversation? | WIthin seconds of meeting them |
| True or False: People can generally comprehend information and solve problems better in a more attractive environment | True but there is not one environment that is best for all group communication situations |
| Name four reasons nonverbal communication is important groups | Nonverbal communication - influences perceived leadership - influences persuasion skills - helps synchronize interaction - provides information about honesty/dishonesty |
| True or False: The context in which a nonverbal cue is noticed is important in interpreting that cue | True, Nonverbal communication should always be interpreted in context |
| True or False: When interpreting nonverbal cues, you should look for cluster cues | True |
| True or False: All people respond the same way or similarly to different stimuli | False |
| True or False: Culture and gender are unnecessary considerations when interpreting nonverbal communication cues | False |
| True or False: Your past experience with a person can help you interpret their nonverbal cues | True |
| Define Immediacy Behaviors | Behaviors that communicate liking or disliking |
| What are nonverbal behaviors that typically indicate liking? | Touching Leaning forward Reducing distance/personal space Maintaining direct eye contact |
| What are nonverbal behaviors that typically indicate disliking? | Increasing distance/personal space Avoiding Eye Contact |
| Define Perception Checking | The skill of asking someone whether your interpretation of his/her unspoken message is accurate |
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