14975852
Descrição
Mapa Mental por karen galvis, atualizado more than 1 year ago
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Criado por karen galvis
mais de 6 anos atrás
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COMMUNICATION SKILL PROCESS
- Active listening Knowing how to listen is a
basic communication skill, but. Many times
we only listen instead of listening, and
sometimes we listen to ourselves instead of
listening to the other with a correct attitude.
- Empathy In effective communication,
empathy is important to take the
place of the other. In fact, empathy is
one of the most important social
skills, because it is necessary to live
with others
- Emotional Alidation But in addition to the two
previous points, one must take into account emotional
validation, that is, acceptance and feedback to
communicate better. Because when we have others
before us, it is necessary to listen without judging and
it is an indispensable requirement to communicate to
the other person that has been understood.
- Nonverbal language Body posture, eye
contact or gestures, that is, non-verbal
language (or non-verbal communication)
also communicate. Being relaxed and
transmitting what we are trying to say
can maximize the message we want to
send to others.
- Verbal language One of the basic elements of a
good communicator is how it sounds in front
of others. Speaking too softly or loudly,
dragging words, or using too much filler term
such as "ah", "eh" or "um", can cause the
message and the connection to the speaker to
be lost.
- Credibility If we think about the previous point, it is
impossible to persuade an audience if we do not show
credibility and authority. Credibility generates trust, and,
as with respect, trust is a great ally of communication.
People are more receptive when there is trust.
Anexos de mídia
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