19793464
Descrição
Mapa Mental por Jean Ramsay, atualizado more than 1 year ago
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Criado por Jean Ramsay
aproximadamente 5 anos atrás
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Positive Communication Mind Map
- taking an interest in what people have to say and
being an attentive recipient of the information
- strategies
- paraphrasing
- reframing
- minimal encouragers
- short phrases or utterances
that demonstrated to a
speaker that they are being
understood and should keep
speaking
- short phrases or utterances
that demonstrated to a
speaker that they are being
understood and should keep
speaking
- suspending judgement
- paraphrasing
- Positive Communication/Listening
- barriers
- language barriers
- selective listening
- emotional content
(emotionally charged)
- lack of preparation
- unwillingness to discuss
- lack of urgency or deadline
- language barriers
- barriers
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