use non discriminatory language example, call
the service users by their names do not call
them 'darlin' or 'love'
avoid being patronising
meet individual need regarding:
mobilty make sure to provide
resources such as ramps,
automatic doors and adjustable
height tables when needed
communication needs
dietary needs (kosher,
halal, diabetic, gluten free
and vegitarian diets
support cultural needs
(provide prayers rooms and
celebration times for culture
and religion
treat everyone the
same irrespective of
their race, religion,
sexuality, culture,
gender and age
give all individuals the same
choices and opportunities
regardless of their differences
no racist, sexist or ageist
comments or actions
arrange visits to places with
wheelchair access, hearing
loops, and so on
promoting diversity
accept and respect of
individuals differences
provide activities, resources and
food that matches different
cultures ,beliefs and faith
celebrate a group of different
non and religious festivals in a
care setting to understand
different cultures and faiths of
the service users
challenge and report any
discriminatory behaviour
ensure to provide access to all
activities for those less mobile;
example providing transport and
cares to accompany service users;
by visiting wheel chair- accessible
venues
respect service users' culture and
religious requirements; for
example:
at time it may be
appropriate to have a
female staff care
assistant nurse or GP
provide prayer rooms and
transport to church
provide meals in line with these, for
example, halal and kosher
support any communication needs so
that no one is excluded
maintaining confidentiality
do not gossip about the service
users to their friends and family
share information to practitioners only
a 'need to know basis'
keep patient records secure (keep
them password- protected)
keep personal detail, files and records
protected by not leaving them lying
around
use private office or empty for meetings
(for residents or family to discuss care or
treatment
do not discuss patients, residents
or other service users in public
places
inform service users the
circumstances when information
cannot be confidential
for example if the services users is in
damage to self or to others or is at risk of
harm
promoting individuals' rights and beliefs
give service users a choice; for example, over
diet, which clothes they want to wear and
which activities to take part in
maintain privacy- knock on the door before entering a
resident's room; pull curtains round a hospital bed
provide access to advocate for an adult with learning disabilities
provide a prayer room or transport to church or mosque
access to a translator
always explain procedures to be carried out as a patient has a
right to refuse once heard the necessary information