2860693
Descrição
Mapa Mental por Hazel Mayger, atualizado more than 1 year ago
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Criado por Hazel Mayger
mais de 9 anos atrás
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K101 Accountability
- Being accountable means...
- taking responsibility for
everything you do or fail
to do
- Being able to describe/justify
your actions so that others can
judge whether you have
properly fulfilled your duties
- taking responsibility for
everything you do or fail
to do
- Employers ensure accountability by.....
- Providing statements about
responsibilities eg job description,
contract, staff handbook etc
- Procedures for making
performance or outcomes
visible, eg care records
- Penalties for poor
performance
- Rewards for excellent
performance
- Official mechanisms for examining
performance, eg review meetings
- Process for investigating when
things go wrong, eg complaints
procedure, disciplinary
proceedings etc
- Inspections and external
monitoring, eg CQC
- Providing statements about
responsibilities eg job description,
contract, staff handbook etc
- Example - Leeds
General Infirmary
for Paediatric
Cardiology
- High Mortality, Lack of
support/compassion,
pressure for terminations,
parents made to feel guilty
- Independent report found lack
of leadership, accountability &
communication. NHS apologised.
- Independent report found lack
of leadership, accountability &
communication. NHS apologised.
- High Mortality, Lack of
support/compassion,
pressure for terminations,
parents made to feel guilty
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