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3133713
DELIVERING AT PACE
Descrição
DAP
Sem etiquetas
delivering
at
pace
Mapa Mental por
Natalie West
, atualizado more than 1 year ago
Mais
Menos
Criado por
Natalie West
mais de 9 anos atrás
44
0
0
Resumo de Recurso
DELIVERING AT PACE
QUALITY RESULTS POOR NEGATIVELY IMPACTING KPI'S
VOLUNTEERED TO MAKE IMPROVEMENTS, 2.0% AIM
RESEARCHED WHAT WAS CONTRIBUTING TO POOR RESULTS
IDENTIFIED COMMON TRENDS WITH LOCATING GUIDANCE THROUGH TEAM DISCUSSIONS/QSC
MET WITH SMT/QSC HIGHLIGHTING ISSUES THAT COULD BE IMPROVED QUICKLY
UTILIZED BUZZ SESSIONS DISCUSSED GUIDANCE SUBJECT TO CHANGE AND ISSUED ELECTRONIC HELPCARD WITH HYPERLINKS
REVIEWED FEEDBACK GIVEN AND ORGANIZED SWEEP UP SESSIONS FOR LARGER CONTRIBUTION
EMAIL NON-URGENT QUERIES AND LIASON WITH CENTRAL GUIDANCE TEAM TO GET DETAILED ANSWERS FOR OTHERS
SHADOWING TO OBSERVE USING GUIDANCE EFFECTIVELY
PROPOSED ACTION PLAN WITH LONGER TERM SOLUTIONS WHILST ANTICIPATING POTENTIAL CHALLENGES
IMPROVEMENT FROM 96.70% TO 98.72% = 2.02% IMPROVEMENT EXCEEDING TARGETS
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