3538097
Descrição
Mapa Mental por Yrn Austin, atualizado more than 1 year ago
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Criado por Yrn Austin
aproximadamente 9 anos atrás
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W. Edward Deming's 14
Points.
- Create a
constant
purpose toward
improvement.
- Plan for quality
in the long term.
- Don't just do the same
things better, find better
things to do.
- Don't just do the same
things better, find better
things to do.
- Plan for quality
in the long term.
- Adopt the new
philosophy.
- Embrace quality throughout
the organization.
- Put your customers' needs first, rather than
react to competitive pressure – and design
products and services to meet those needs.
- Be prepared for a major change in the
way business is done. It's about
leading, not simply managing.
- Create your quality vision,
and implement it.
- Create your quality vision,
and implement it.
- Be prepared for a major change in the
way business is done. It's about
leading, not simply managing.
- Put your customers' needs first, rather than
react to competitive pressure – and design
products and services to meet those needs.
- Embrace quality throughout
the organization.
- Stop depending on inspections.
- Build quality into the process from start to finish.
- Inspections are costly and unreliable
- Build quality into the process from start to finish.
- Use a single supplier for any one
item.
- Analyze the total cost to you, not
just the initial cost of the product.
- Use quality statistics to ensure that suppliers meet your quality standards.
- Quality relies on consistency
- Quality relies on consistency
- Use quality statistics to ensure that suppliers meet your quality standards.
- Analyze the total cost to you, not
just the initial cost of the product.
- Improve constantly
- Emphasize training and
education so everyone can
do their jobs better.
- Retrain yourself and your employees.
- Encourage education and
self improvement.
- Emphasize training and
education so everyone can
do their jobs better.
- Use training on the job
- Train for consistency to
help reduce variation.
- Build a foundation of
common knowledge.
- Encourage staff to learn from one
another, and provide a culture and
environment for effective teamwork.
- Encourage staff to learn from one
another, and provide a culture and
environment for effective teamwork.
- Build a foundation of
common knowledge.
- Train for consistency to
help reduce variation.
- Implement leadership.
- Expect your supervisors and
managers to understand their
workers and the processes they
use.
- Figure out what each person
actually needs to do his or her
best.
- Figure out what each person
actually needs to do his or her
best.
- Expect your supervisors and
managers to understand their
workers and the processes they
use.
- Eliminate fear.
- Make workers feel valued,
and encourage them to look
for better ways to do things.
- Use open and honest
communication to
remove fear from the
organization.
- Use open and honest
communication to
remove fear from the
organization.
- Make workers feel valued,
and encourage them to look
for better ways to do things.
- Break down barriers between
departments.
- Break down
barriers between
departments.
- Focus on collaboration and
consensus instead of
compromise.
- Focus on collaboration and
consensus instead of
compromise.
- Break down
barriers between
departments.
- Get rid of unclear slogans.
- Let people know exactly what you want
- Don't let words
and nice-sounding
phrases replace
effective
leadership.
- Let people know exactly what you want
- Eliminate
management by
objectives.
- Look at how the
process is
carried out, not
just numerical
targets. Deming
said that
production
targets
encourage high
output and low
quality.
- Measure the
process rather
than the people
behind the
process.
- Provide
support and
resources so
that
production
levels and
quality are
high and
achievable.
- Look at how the
process is
carried out, not
just numerical
targets. Deming
said that
production
targets
encourage high
output and low
quality.
- Remove barriers to pride of
workmanship.
- Allow everyone to take pride in their
work without being rated or
compared.
- Allow everyone to take pride in their
work without being rated or
compared.
- Implement
education and
self-improvement.
- Improve the
current skills of
workers.
- Encourage people to learn
new skills to prepare for
future changes and
challenges.
- Encourage people to learn
new skills to prepare for
future changes and
challenges.
- Improve the
current skills of
workers.
- Make
"transformation"
everyone's job.
- Analyze each small
step, and understand
how it fits into the
larger picture.
- Improve your overall organization by
having each person take a step toward
quality.
- Improve your overall organization by
having each person take a step toward
quality.
- Analyze each small
step, and understand
how it fits into the
larger picture.
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