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85. People will always make mistakes;
there is no fail-safe product
- The best error message is no error message
- Meaning that the system is designed so that no one makes error
- But when something goes wrong, it is important that people know what to do about it
- An error message should:
- Tell the person what he or she did wrong
- Explain the problem
- Instruct the person how to correct it
- Be written in plain language and use active voice
- Show an example
- Tell the person what he or she did wrong
- An error message should:
- But when something goes wrong, it is important that people know what to do about it
- Meaning that the system is designed so that no one makes error
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