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Listening Skills
- Being approachable
- Have inviting body language
- Keep eye contact
- Listen without distraction
- Have inviting body language
- Listening Actively
- Take note of the speaker´s body language
- Listen with the intent to learn
- Be open actively
- Try to emphatize
- Avoid trying to offer an inmediately solution
- Take note of the speaker´s body language
- Responding appropriately
- Use top down listening strategies to prepare your response
- Use bottom-up listening strategies to gather further information and prepare a response
- Don't interrupt
- Ask questions during an appropriate pause
- Give the speaker consistent reactions to show you're attentive
- Follw up
- Use top down listening strategies to prepare your response
Anexos de mídia
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