SAB9#108_CONFLICT_RESOLUTION_TECHNIQUES

Anotações:

• Conflict is INEVITABLE  because of the: -Nature of projects  triying to address the needs and requeriments of many stakehoulders -Limited power  of the project manager -Necessity of obtaining resources from funtional manager

1. WHO SHOULD RESOLVE THE CONFLICT?
   1. Those who have the conflict,possibly assited by the project manager
2. The project manager has a professional respnsibility as part of basic project management to attemp to avoid conflicts through the following actions:

1. the parties openly discuss differences and try to incorporate multiple viewpoints in order to lead to consensus
   1. leads to win-win situation

1. involves finding solutions that bring some degree of satisfaction to both parties
   1. this is a lose-lose situation, since no party get everything

1. The parties retreat or post pone a decision on a problem
   1. is not usually the BEST choice for resolving conflict

1. Emphasizes agreement rather than differences of opinion

1. Involves pushing one viewpoint at the expense of another
   1. it is a win-lose situaation