Conflicts

Conflicts

French et al. (2006)
1. communication is key to understanding, managing conflicts
Types
1. Substantive
  1. disagreement over goals
    1. constructive
      1. benefit group
        cohesion
2. Emotional
  1. interpersonal difficulties
    1. destructive
      1. reduce job satisfaction
      2. not good for firm
Moore's Typography (1986,1996)
1. relationship
  1. miscommunication, stereotyping, negative behaviour
2. data
  1. lack of information, different views/interpretations
3. interest
  1. competition over interest
4. structural
  1. unequal authority, time constraint
5. value
  1. different world views, ideology, lifestyle
Levels
1. intrapersonal
  1. between self (2 equally positive,negative choices)
2. interpersonal
  1. between 2 people
3. intergroup
  1. between departments
4. interorganisational
  1. business rivals (competition for resources)
PROS
1. new ideas
2. motivate change
3. stimulate creativity
4. indicates problems
CONS
1. distract from work
2. negative climate
3. low group cohesion
4. increase hostility
Robbins (2005)
1. a process where first party perceives that second party negatively affected something first party cares for
Conflict Stimulaton
1. engendering conflict where none existed before
  1. communication, bring in outsiders, set targets

Resumo de Recurso

	Criado por Jade Jannotti quase 11 anos atrás