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491969
Conflicts
Descrição
2nd Year Workplace Communication (Conflicts) Mapa Mental sobre Conflicts, criado por Jade Jannotti em 18-01-2014.
Sem etiquetas
conflicts
workplace communication
workplace communication
conflicts
2nd year
Mapa Mental por
Jade Jannotti
, atualizado more than 1 year ago
Mais
Menos
Criado por
Jade Jannotti
mais de 10 anos atrás
124
0
0
Resumo de Recurso
Conflicts
French et al. (2006)
communication is key to understanding, managing conflicts
Types
Substantive
disagreement over goals
constructive
benefit group
cohesion
Emotional
interpersonal difficulties
destructive
reduce job satisfaction
not good for firm
Moore's Typography (1986,1996)
relationship
miscommunication, stereotyping, negative behaviour
data
lack of information, different views/interpretations
interest
competition over interest
structural
unequal authority, time constraint
value
different world views, ideology, lifestyle
Levels
intrapersonal
between self (2 equally positive,negative choices)
interpersonal
between 2 people
intergroup
between departments
interorganisational
business rivals (competition for resources)
PROS
new ideas
motivate change
stimulate creativity
indicates problems
CONS
distract from work
negative climate
low group cohesion
increase hostility
Robbins (2005)
a process where first party perceives that second party negatively affected something first party cares for
Conflict Stimulaton
engendering conflict where none existed before
communication, bring in outsiders, set targets
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