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The IT Professional

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Cisco IT Essentials Mapa Mental sobre The IT Professional, criado por William Suarez em 13-02-2014.
William Suarez
Mapa Mental por William Suarez, atualizado more than 1 year ago
William Suarez
Criado por William Suarez quase 11 anos atrás
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Resumo de Recurso

The IT Professional
  1. Level one technician
    1. Business policies
      1. A Cell Centre
        1. Cyber law
          1. Ethics and legal considerations
            1. Documentation and chain of custody
              1. Legal procedures overview
                1. Service level agreement
                  1. Communication skills and troubleshooting
                    1. Workstation ergonomics
                      1. Types of difficult customers
                        1. Talkative
                          1. Rude
                            1. Angry
                              1. Knowledgeable
                                1. Inexperienced
                                2. Proper netiquette
                                  1. Holds and transfers
                                    1. Determine the problem
                                      1. Know
                                        1. Relate
                                          1. Understand

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