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The IT Professional

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Cisco It Essentials Mapa Mental sobre The IT Professional, criado por rgreen em 13-02-2014.
rgreen
Mapa Mental por rgreen, atualizado more than 1 year ago
rgreen
Criado por rgreen mais de 10 anos atrás
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Resumo de Recurso

The IT Professional
  1. Technician resources
    1. Websites
      1. Diagnostic tools
        1. Co-workers
          1. Email
          2. determine the problem
            1. know
              1. relate
                1. understand
                2. Ethical and Legal considerstations
                  1. share sensitive customer information
                    1. it is permissible(not allowed)to
                    2. workstation ergonomics
                        2. communcation skills and troubleshooting
                          1. Personal experince
                            1. Support vendors
                              1. Online FAQs
                                1. Manfacturner manuals
                                2. types of difficult customer
                                  1. talkative
                                    1. Rude
                                      1. angry
                                        1. knowledge
                                          1. Inexperinced
                                          2. Cyber law
                                            1. system adminstrators
                                              1. law enforcement
                                                1. Wireless Communications
                                                  1. primary elements
                                                    1. data storage
                                                      1. Security Professionals
                                                        1. How to put the customer on hold
                                                          1. let the customer finish speaking
                                                            1. Ask the customer if you could give me a minute
                                                            2. Troubleshooting
                                                              1. identify the problem
                                                                1. Establish a theory
                                                                  1. Test the theory
                                                                    1. Establish the plan of action

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