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582533
Advanced Troubleshooting
Descrição
Cisco IT Essentials Mapa Mental sobre Advanced Troubleshooting, criado por srai3 em 26-02-2014.
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cisco it essentials
cisco it essentials
Mapa Mental por
srai3
, atualizado more than 1 year ago
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Criado por
srai3
quase 11 anos atrás
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Advanced Troubleshooting
Step 1: Identify the problem
Open-ended question
When did the problem start?
what problem are you experiencing?
closed-ended question
has any network equipment changed?
have any other computer been added to the network?
Step 2: Establish a Theory of Probable Cause
Computer power problem
loose external cable connection
loose data cable connection
Loose adapter card
Step 3: Test the Theory to Determine Cause
Restart the computer
Disconnect and reconnect the external cable
Disconnect and reconnect the internal cable
Secure the adapter card
Step 4: Establish a Plan of Action to Resolve the Problem and Implement the Solution
Manufacturer website
Contact technician
Internet search
Technician website
Step 5: Verify Full System Functionally and, if Applicable, Implement Preventive Measures
Reboot the computer
Restart the external devices
Access all drives and shared resources
Step 6: Document Findings, Actions, and Outcome
Discuss the solution implemented with costumer
Have the costumer verify the problem has been sloved
Provide the costumer with all paperwork
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