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What Is Customer Service

Descrição

Mapa Mental sobre What Is Customer Service, criado por arifhasbullah91 em 09-04-2014.
arifhasbullah91
Mapa Mental por arifhasbullah91, atualizado more than 1 year ago
arifhasbullah91
Criado por arifhasbullah91 quase 12 anos atrás
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Resumo de Recurso

What Is Customer Service
  1. Definition
    1. Anything we do for the customer that enhances the customer experience
      1. on-time delivery, calling the customer by name, easy return policy
    2. Satisfaction
      1. The customers overall feeling of contentment with a customer interaction.
      2. Why is Excellent Customer Service So Rare?
        1. Spending Money
          1. Taking Action
          2. Five Needs of Every Customer
            1. Service
              1. Price
                1. Appreciation
                  1. Action
                    1. Quality
                    2. External and Internal Customers
                      1. Customers Attributes
                        1. Demographic
                          1. Psychographic
                            1. Firmographic
                            2. Cost of Losing a Customer

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