EMOTIONAL INTELLIGENCE

THEORIES
1. Mayer & Salovey
  1. FOUR ELEMENTS to EI
    1. 1. Identifying emotions
      1. the ability to perceive emotions in self and others
        as well as in objects and art
    2. 2. Using emotions
      1. the ability to use and generate emotions
        to communicate
        or employ them in creating or thinking
    3. 3. Understanding emotions
      1. the ability to understand emotional information
        how emotions progress and combine
        to reason about the emotionsl
    4. 4. Managing emotions
      1. ability to regulate emotions in self and others
        so as to promote personal growth and understanding
2. Daniel Goleman
  1. 1. Personal competence model
    1. RECOGNISING
      1. personal emotions
      2. strengths
      3. limitations
      4. capabilities
      5. impulses
      6. resources
    2. E.I. RELIES ON
      1. self-confidence
      2. self-management
      3. conscientiousness
      4. initiative
      5. adaptability
  2. 2. Social competence model
    1. INVOLVES
      1. social awareness
      2. empathy
      3. recognising & meeting client needs
      4. developing others' abilities
      5. leadership
      6. influence and persuasion
      7. conflict management
      8. teamwork
LEARNING E.I.
1. Motivation, Resilience, and conscientiousness are hardest traits to learn
2. use training that demands and develops each person's traits to the full
  1. and develop coping strategies
    1. minimise impact of personal limitations

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	Criado por wezzbox mais de 11 anos atrás