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86832
EMOTIONAL INTELLIGENCE
Descrição
LEADERSHIP & MANAGEMENT Mapa Mental sobre EMOTIONAL INTELLIGENCE, criado por wezzbox em 13-05-2013.
Sem etiquetas
leadership & management
leadership & management
Mapa Mental por
wezzbox
, atualizado more than 1 year ago
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Menos
Criado por
wezzbox
mais de 11 anos atrás
66
1
0
Resumo de Recurso
EMOTIONAL INTELLIGENCE
THEORIES
Mayer & Salovey
FOUR ELEMENTS to EI
1. Identifying emotions
the ability to perceive emotions in self and others
as well as in objects and art
2. Using emotions
the ability to use and generate emotions
to communicate
or employ them in creating or thinking
3. Understanding emotions
the ability to understand emotional information
how emotions progress and combine
to reason about the emotionsl
4. Managing emotions
ability to regulate emotions in self and others
so as to promote personal growth and understanding
Daniel Goleman
1. Personal competence model
RECOGNISING
personal emotions
strengths
limitations
capabilities
impulses
resources
E.I. RELIES ON
self-confidence
self-management
conscientiousness
initiative
adaptability
2. Social competence model
INVOLVES
social awareness
empathy
recognising & meeting client needs
developing others' abilities
leadership
influence and persuasion
conflict management
teamwork
LEARNING E.I.
Motivation, Resilience, and conscientiousness are hardest traits to learn
use training that demands and develops each person's traits to the full
and develop coping strategies
minimise impact of personal limitations
Quer criar seus próprios
Mapas Mentais
gratuitos
com a GoConqr?
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