9636886
Descrição
Mapa Mental por Antonia Blankenberg, atualizado more than 1 year ago
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Criado por Antonia Blankenberg
mais de 7 anos atrás
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Defining Customer
Service
- Standards
- The level of
standard required
by staff in delivering
a service
- Individual
and team
responsibilities
- Service times
- Quality
assurance
- The level of
standard required
by staff in delivering
a service
- Policies
- Returns and
exchanges
- Product
availability/ordering
- Dealing with
complaints
- Returns and
exchanges
- Procedures
- Greeting
customers
- Customer returns and
exchanges
- Dealing with
aggressive
customers
- Dealing with
customer complaints
- Product
availability/ordering
- Greeting
customers
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