Prashanth Reddy

Descrição

Prashanth E Integrations Quiz
Prashanth Reddy
Quiz por Prashanth Reddy, atualizado more than 1 year ago
Prashanth Reddy
Criado por Prashanth Reddy mais de 6 anos atrás
5
0

Resumo de Recurso

Questão 1

Questão
How much % was the target achieved for HPI & LPI in 2017 ?
Responda
  • 48% in HPi & 61% in LPI
  • 58% in HPi & 41% in LPI
  • 56% in HPi & 49% in LPI
  • 54% in HPi & 41% in LPI

Questão 2

Questão
How much % was the target achieved for MTTR & Interactions in 2017 ?
Responda
  • 41% in MTTR & 26% in Interactions
  • 47% in MTTR & 28% in Interactions
  • 57% in MTTR & 38% in Interactions
  • 37% in MTTR & 28% in Interactions

Questão 3

Questão
How many targets are set for 2018?
Responda
  • 5
  • 3
  • 4
  • 6

Questão 4

Questão
Targets for Primary & Supplementary Targets?
Responda
  • HPI - 10%, LPI - 20%, Interactions - 15% & SumofDonwtime with unplanned changes - 20%
  • HPI - 10%, LPI - 15%, Interactions - 15% & SumofDonwtime with unplanned changes - 15%
  • HPI - 10%, LPI - 10%, Interactions - 20% & SumofDonwtime with unplanned changes - 20%
  • HPI - 15%, LPI - 15%, Interactions - 10% & SumofDonwtime with unplanned changes - 10%

Questão 5

Questão
What to Include for 'Sum of Downtime associated with unplanned changes' ?
Responda
  • Emergency Preventative, Expedited changes & Downtime outside change window for global changes
  • Emergency Preventative & Expedited changes
  • All Emergency Changes, Expedited changes & Downtime for High priority incidents
  • Expedited changes & Downtime outside change window for global changes

Questão 6

Questão
Additional Focus areas for Suppliers ?
Responda
  • Volume of No RCA found Problem Records
  • Volume of Emergency Preventative & Expedited changes
  • Problem Management backlogs
  • Proactive detection rate of High priority incidents
  • Actual Vs Scheduled downtime
  • Maintain and support resolution time efficiency from 2017

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