Questão 1
Questão
What is ServiceNow?
Responda
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Is a cloud-based platform deployed in a browser that contains application and data that can vary by instance and user, automating common business processes.
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Is a common propose such as users approving change requests or users receiving email notifications.
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Is the main way for users to interact with the application and information.
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Is a list of available applications and their corresponding modules.
Questão 2
Questão
three servicenow features
Questão 3
Questão
A collection of roles is a group.
Questão 4
Questão
Where is storaged the group table?
Responda
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sys_user_group
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cmdb_ci_group
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live_group_member
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sys_group_has_role
Questão 5
Questão
Which are methods to authenticate users?
Responda
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LDAP
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SAML 2.0
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Digest Token
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PAM
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Secure Shell
Questão 6
Questão
Where is storaged the user table?
Responda
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sys_user
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imp_user
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sys_user_group
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sys_user_role
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v_user_session
Questão 7
Questão
The User Interface is the main way for users to interact with the application and information in a ServiceNow Instance.
Questão 8
Questão
What is the Application Navigator?
Responda
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Is a list of available applications and their corresponding modules.
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Is a collection of modules
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Is a collections of permissions used to grant access to applications and other parts if the platform
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Iis a cloud-based platform deployed in a browser
Questão 9
Questão
An application is a collection of modules; modules and data that deliver a service and manage business process
Questão 10
Questão
Which are the three areas of the User Interface?
Responda
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Banner frame
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Application Navigator
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Content Frame
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Title Bar
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List Filter
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Field Values
Questão 11
Questão
A [blank_start]role[blank_end] is a collections of permissions used to grant access to applications and other parts if the platform, allowing users to perform actions with the platform.
Questão 12
Questão
A user can be assigned more than one role
Questão 13
Questão
- [blank_start]System Administration[blank_end]: The admin role provides access to all platform features, applications, functions, and data.
- [blank_start]Specialized Administrator[blank_end]: User with specialized administrator roles may manage specific functions or applications.
- [blank_start]Fulfiller[blank_end]: User with fulfiller (ITIL) roles may fulfil ITIL activities associated with the ITIL workflow, including incident and change management.
- [blank_start]Approver[blank_end]: Can perform all requester actions and allow users to view or modify approval records directed to them.
- [blank_start]Requester[blank_end]: Also now as Employe Self Service (ESS) user, these user do not have roles but can submit and manage their own requests, access public page, etc
Questão 14
Responda
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Display a set of records from a table within the content frame of ServiceNow.
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List and forms are the most common ways to interact with data.
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A list display a set of records from a table
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Lists can be filtered and customized to display the information you need.
Questão 15
Questão
Each row represents one record and each column represent one field.
Questão 16
Responda
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A View is a version of a customized list or form which defines the layout order and what field appear.
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Views enable users to quickly display the same list or form in multiple ways.
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A view display a set of records from a table within the content frame of ServiceNow
Questão 17
Questão
What is the correct name of the menu?
Responda
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List Context Menu
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Column Context Menu
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Record Context Menu
Questão 18
Questão
What is the correct name of the menu?
Responda
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List Context Menu
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Column Context Menu
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Record Context Menu
Questão 19
Questão
[blank_start]Breadcrumbs[blank_end] offer a quick form of filter navigation and are ordered from left to right
Questão 20
Questão
A [blank_start]filter[blank_end] is a set of conditions applied to a table to insulate a subset of the data to work with on a table.
Questão 21
Questão
Which are the three components of the filter condition?
Responda
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Field
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Operator
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Value
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Product
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Differentiator
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Label
Questão 22
Questão
A [blank_start]form[blank_end] display information from one record in a table. the specific information depends on the type of record displayed. Users can view and edit records in [blank_start]forms[blank_end]
Responda
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form
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table
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view
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list
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forms
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tables
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views
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lists
Questão 23
Questão
Is a form element used to display information that is not field in the record
Responda
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Formatters
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Templates
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Breadcrumbs
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Tags
Questão 24
Questão
A form to show or hide fields from a view, as well as change their position on screen
Responda
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Configuration Button
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Personalization Button
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Task Configuration
Questão 25
Questão
[blank_start]Templates[blank_end] allows fields to be populated automatically , simplifying the process of submitting new records
Responda
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Templates
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Formatters
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Breadcrumbs
Questão 26
Questão
What doing submit/update button?
Questão 27
Questão
Using the [blank_start]ITSM Guided Setup[blank_end], user can perform structured configuration activities that help to configure [blank_start]ITSM applications[blank_end] and can monitor the progress.
Responda
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ITSM Guided Setup
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Task Assignment
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Agent Intelligence
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Real Time Editing
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ITSM applications
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Tasks
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Modules
Questão 28
Questão
What is a ServiceNow Task?
Responda
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A task is a any record that can be assigned or completed by a user in ServiceNow.
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A task record is created from a table that extends the Task [task] table
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Is an indication to the ServiceNow process that something has occurred.
Questão 29
Questão
The [blank_start]presence feature[blank_end] facilities synchronous collaboration, showing how is viewing the record, display the record activity stream, and even allowing you to customize notifications alerting you to record updates.
Responda
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presence feature
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real time editing
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work notes
Questão 30
Questão
[blank_start]Real time editing[blank_end] is a extension of Presence. It allows you to work with others on the same record, indicating their state as well as what their edits are.
Responda
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Real time editing
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Presence
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Work notes
Questão 31
Questão
[blank_start]An event[blank_end] is an indication to the ServiceNow process that something has occurred.
Responda
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An event
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A notification
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Dot walking
Questão 32
Questão
Events are triggered by:
Responda
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User actions
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Business Rules
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Workflows
Questão 33
Questão
[blank_start]Events[blank_end] can be triggered by events in the platform, and require no scripting knowledge.
Responda
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Events
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Notifications
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Dot Walking
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Workspace
Questão 34
Questão
[blank_start]Dot Walking[blank_end] can get information from a series of referenced fields from different tables, including Users and Groups.
Responda
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Dot Walking
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Notification
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Chat
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Work space
Questão 35
Questão
[blank_start]Subscriptions[blank_end] allow users to be informed of various activity occurring in the platform, whether it directly relates to them or not
Responda
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Subscriptions
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Chats
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Workspace
Questão 36
Questão
The [blank_start]System dictionary[blank_end] contains the definition for each and every table and field.
Responda
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system dictionary
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scheduled dictionary
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table
Questão 37
Questão
Tables can extend other tables, creating parent and child tables
A table that extends another table is a child class.
Tha table it extends is the parent class.
Questão 38
Questão
Using the Dictionary Overrides features provides the ability to contains the definition for each and every table and field.
Questão 39
Questão
If a table extended but itself is not extending another table, it is called a base table.
Questão 40
Questão
Provides a graphical representation of other tables related to a specific table.
This tool is available to admin user only.
Responda
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Schema Map
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Reference Fields
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Subscriptions
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Workspace
Questão 41
Questão
What is an Access Control?
Responda
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Is a security rule defined to restrict the permissions of a user from viewing and interacting with data.
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Provides a graphical representation of other tables related to a specific table
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provides the ability to define a field on an extended table differently from the field on the parent table
Questão 42
Questão
Contains all of an instance’s Access Control rules Users with the appropriate permissions can modify rules and their definitions
Questão 43
Questão
An Import Set is a tool to used to import data from various data sources, and map that data into ServiceNow tables.
Questão 44
Questão
Process of Import Set
Responda
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Data Source
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Import Set Table
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Transform
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Target Table
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Update Set
Questão 45
Questão
Any user logged in with the admin or import admin role can manage all aspects of import sets.
Questão 46
Questão
Is a staging area for records imported from a data source. Fields on these tables are generated automatically based in imported data.
Responda
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The Import Set
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Transform Map
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Coalesce Fields
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CMDB
Questão 47
Questão
Data Source to import to ServiceNow
Responda
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JDBC
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HTTP / FTP
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EXCEL
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CSV
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XML
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DOCX
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SNX
Questão 48
Questão
What is an Transform Map?
Responda
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Is a set of field maps that define the relationship between fields in an import set table and fields on a target table
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Is a tool to used to import data from various data sources, and map that data into ServiceNow tables.
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Is a set of field maps that define data from various data sources, and map that data into ServiceNow tables.
Questão 49
Questão
Coalescing a field (or multiple fields) means the field will be use as a unique key during imports
Questão 50
Questão
Is a series of tables and fields that contain all of the Configuration Items(CIs) controlled by your company, as well as their attributes and relationships
Responda
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CMDB
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Coalesce Fields
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Import Set Table
Questão 51
Questão
Can be tangible or intangible devices or application in the CMDB such a firewalls, computers, email services, and business services.
Questão 52
Questão
What is Record Producers?
Responda
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Appear as simplified forms, allowing users to provide information that is translated into task-based records being added or modified in the database.
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A Record Producer focuses on a specific process or task and can be used anywhere in the SN platform.
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Can be tangible or intangible devices or application in the CMDB such a firewalls, computers, email services, and business services.
Questão 53
Questão
Define [blank_start]an Order Guide[blank_end] to assist customers in ordering a complete set of needed items and to help users see item relationships.
Responda
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an Order Guide
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an Item Request Output
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a Progress Stage
Questão 54
Questão
All created when an order is placed, each on a corresponding table
Responda
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REQ [sc_request]
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REQ [sc_req]
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RITM [sc_req_item]
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RITM [sc_item]
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SCTASK [sc_task]
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TASK[ sc_req_task]
Questão 55
Questão
Stages for a Request Item
Responda
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Waiting for approval (In Progress)
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Approved
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Pending (has not started)
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Fulfillment ( In Progress)
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Deployment / Delivery
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Completed
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FInished
Questão 56
Questão
Flows automate business logic for a particular application or process such as approvals, tasks, notifications, and record operations.
Questão 57
Responda
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Is an automated multi-step process occurring across the platform
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Starts when a triggering event occurs. Common triggers include a record being inserted into a specific table, or a particular field in a table being set to a specified valie.
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Use when doing a simple discrete record change
Questão 58
Questão
Scenarios when workflows are stared
Responda
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Schedule or SLA launch
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Execute on table interaction
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Invoke form a Script Include or Business Rule
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Associate with a CAtalog Item in the Service Catalog
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Call a workflow from a workflow
Questão 59
Questão
The Workflow Editor is an interface for creating and modifuing workflows by arranging and connectiong activities to processes. Activities can be added, removed, or rearranged.
Questão 60
Questão
The Workflow Edtior user unterface is divided into:
Responda
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Canvas Tabs
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Title Bar
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Canvas
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Palette Tabs
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Canvas Menu
Questão 61
Questão
Is a workflow block that organizes the individual actions the workflow perdoms as it runs.
Responda
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Activities
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Conditions
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Stages
Questão 62
Questão
Are an activity type available for a workflow.
Are used to transition to move from activity to activity, you can add conditions.
Responda
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Activities
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Conditions
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Stages
Questão 63
Questão
Workflows can provide a summary of workflow progress by updating any field designated as a ___________ field
Questão 64
Questão
Basic Workflow activities
Responda
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Approvals
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Notifications
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Tasks
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Timers
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Utilities
Questão 65
Questão
Service Level Agreements
Responda
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Defines a set amount of time for a task to reach a certain condition, the table to access, and what type of SLA is beging evaluated
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Include actions that can be triggered at different times during its life cycle
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SLAs are represented by a record stored in the Task table
Questão 66
Questão
Within the Service Level Agrrement application, several major components work together to power the service level agrrement plugin:
Questão 67
Questão
- [blank_start]SLA Definiton[blank_end]: The individual which defines the conditions that trigger the SLA.
- [blank_start]Task SLA[blank_end]: The individual instances of the SLAs associated with particular tasks.
- [blank_start]SLA Workflow[blank_end]: Workflow powers events or actions based on the SLA definition and is designed to be used over and over.
- [blank_start]SLA Automation[blank_end]: The Business Rul and Scheduled Job that automate the SLA
- [blank_start]SLA Conditions and Script Include[blank_end]: A Script Include and reference record that can be used to customize the transitions between different SLA stattes.
Questão 68
Questão
The only difference between SLAs, OLAs, and Underpinning Contracts is__________ on the Task SLA form
Responda
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the Type field
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the Value field
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the Size field
Questão 69
Questão
Defines how departments work together to meet the service level requirements documented in an SLA
Questão 70
Questão
is a type of SLA that defines and monitors the guarantees established with an outside supplier; it is a tool for supplier management
Questão 71
Responda
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Start
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Pause
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Stop
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Reset
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Continue
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Finish
Questão 72
Questão
With [blank_start]Knowledge Management[blank_end], each organization can have their own knowledge base with flexible controls over who can see the information and who can help develop its content
Responda
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Knowledge Management
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Knowledge Base
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Knowledge
Questão 73
Questão
Allows you to graphically view and analyze data from your ServiceNow enviroment.
Can take many forms, and can be run manually or scheduled to berun automatically.
Responda
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Reports
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Metrics
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Performance Analytics
Questão 74
Questão
A [blank_start]metric[blank_end] is used to measure and evaluate the effectiveness of IT service management processes
Questão 75
Questão
Performance Analytics enables you to track and aggregate data over time, such as to measure how many ticket are resolved each per assignment group.
Questão 76
Questão
[blank_start]Dashboards[blank_end] enable you to display multiple Performance Analytics, reporting, and other widgets on a single screen
Responda
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Dashboards
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Analytics
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Metrics
Questão 77
Questão
What are Plugins?
Responda
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Provide additional optional functionality within a ServiceNow Instance
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rules that is applied to a form to dynamicalle change
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are interfaces for building and enabling rich process automation capabilities, known as flows.
Questão 78
Questão
Scripting in SN or Platform Scripting is the customization an instance and/or applications by using JavaScript
Questão 79
Questão
ServiceNow uses a [blank_start]Softare as a Service[blank_end] model; the Web browser is the client.
Questão 80
Questão
is a rule that is applied to a form to synamically change from information or the form itself.
It execute on the client side.
Responda
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User Interface Policy
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User Interface Actions
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Data Policy
Questão 81
Questão
Is a rule that enforces data consistency by setting fields as mandatory and/or read-only.
It execute on the server side but can also run on the client side.
Responda
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Data Policy
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UI Policy
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UI Actions
Questão 82
Questão
Server Script make real time changes to the appearance of the user interface.
Questão 83
Responda
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Can be set to run before or after the database action has occurred
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Is configured to run when a record is displayed, insert, updated, deleted, or when a table is queried.
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Make real time changes
Questão 84
Questão
An Update Set is a group of customizations that can be moved from one instance of servicenow to another
Questão 85
Questão
When merging multiple Update Sets, if several Update Sets have modified the same object, the [blank_start]most recent change[blank_end] will be the one moved to the new, merged Update Set.
Responda
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most recent change
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old change
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random selection
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user selection change
Questão 86
Questão
What is captured in an Update Set?*
Responda
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Business Rules
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Client Scripts
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New Data Records
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Taks
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Schedules
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Scheduled Jobs
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Homepages
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Fields
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Forms and Form Sections
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Published Workflows
Questão 87
Questão
Work notes are only visible to Fulfillers and are not available to external user or customers
Questão 88
Questão
Access Control Rules can be defined by the following three permissions
Responda
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Roles
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User name
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Conditional Expressions
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Scripts
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Selected Users