16730316
Descrição
Quiz por Carina Storm, atualizado more than 1 year ago
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Criado por Carina Storm
mais de 5 anos atrás
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Questão 1
Questão
Which of the following statements describes a disadvantage of having a decentralised organisation structure?
Responda
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Sharing responsibility reduces pressure on senior managers
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Staff may require significant, costly training
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Employees can be left to make decisions in their areas of expertise
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There will be significant expertise in the business
Questão 2
Questão
Which of the following statements is a disadvantage of a business having a long chain of command?
Responda
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Communication can be slow
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Staff can be more closely monitored
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Managers have a narrower span of control
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Staff have more promotion opportunities
Questão 3
Questão
Which of the following job roles is most likely to have to report to a team leader?
Responda
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A director
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A manager
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An operative
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A chief executive
Questão 4
Questão
A manufacturing business with a flat organisational structure will have which of the following?
Responda
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Demotivated employees
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Fewer levels of authority
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A long chain of command
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A small span of control
Questão 5
Questão
Which of the following is a benefit of a business having a centralised organisational structure?
Responda
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Senior managers have an overview of the whole business when making decisions
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Junior employees contribute towards significant decisions
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Levels of staff motivation are high due to their involvement in decision-making
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Responsibility is shared with regional branch managers
Questão 6
Questão
Which of the following barriers to communication is least likely to cause a salesperson to lose a potential sale?
Responda
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Giving poor product explanations
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Not listening to the customer
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Having too many managers
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The use of jargon
Questão 7
Questão
Why is it important for a business to have effective channels of communication?
Responda
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So that staff can be messaged excessively
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To allow staff to communicate informally
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So that staff are more likely to relay conflicting information
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So that information flows between stakeholders
Questão 8
Questão
How can a business determine what is and is not working in its communication strategy?
Responda
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Offering fringe benefits to employees
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Offering money-off vouchers to customers
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Reducing process in a sale
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Listening and responding to customer and employee feedback
Questão 9
Questão
A double-glazing business uses the telephone to communicate with customers. Which of the following is not a benefit of using this method of communication?
Responda
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It enables personal interaction with customers
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It is a two-way method of communication
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A written record of the conversation is made
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It is quicker than sending letters out
Questão 10
Questão
Insufficient communication in a business can cause a number of problems. Which of the following outlines one of these problems?
Responda
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Staff may feel overwhelmed with information
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Staff may feel ignored, leading to low levels of motivation
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Confusion caused by too much conflicting information
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Important messages could be lost amongst unimportant ones
Questão 11
Questão
Which of the following would appear in a person specification?
Responda
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Holiday entitlement
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Main duties
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Working hours
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Experience
Questão 12
Questão
Why might a business use a group activity as part of their interview process?
Responda
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To find out what experience the candidate have
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To find out how well the candidate work with other people
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To see how well the candidates relate to their customers
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To find out how well qualified a candidate is
Questão 13
Questão
What is the last stage in a successful recruitment process?
Responda
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Advertising the vacancy
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Selecting a candidate and offering the position
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Shortlisting candidates
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Writing a job description
Questão 14
Questão
Which of the following statements about advertising internally is true?
Responda
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It attracts a wider choice of suitable applicants than advertising externally
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It involves the use of recruitment agencies
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It is cheaper than advertising externally
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The applicant is likely to be unfamiliar with the business
Questão 15
Questão
Which would be the most suitable location to place an advert for temporary staff to work as a cleaner in a motorway service station?
Responda
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National newspapers
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The service station staff noticeboard
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Local newspapers
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Professional trade journals
Questão 16
Questão
How often is a bonus usually paid?
Responda
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Monthly
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Weekly
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Daily
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Annually
Questão 17
Questão
What name is given to the method of non-financial motivation that is designed to make staff feel trusted by giving them the freedom to make their own decisions?
Responda
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Job rotation
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Autonomy
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Job enlargement
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Job enrichment
Questão 18
Questão
Which of the following would be considered to be a non-financial method of motivation?
Responda
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Job enrichment
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Promotion
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Commission
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Bonuses
Questão 19
Questão
Which method of non-financial motivation is used in repetitive jobs to prevent boredom?
Responda
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Job enlargement
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Job rotation
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Autonomy
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Job enrichment
Questão 20
Questão
Which of the following describes a wage?
Responda
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A financial reward paid annually as a reward for meeting targets
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A set amount quoted annually, but paid in equal monthly instalments
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A fee paid to sales staff based upon how much they sell
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An amount paid to staff based upon how much work they do
Questão 21
Questão
A web design business is struggling to find staff with the correct skills. Which of the following could help the business address this skills gap?
Responda
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Improve customer service
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Offer training to existing staff
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Advertise its services in specialist magazines
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Set up a staff reward scheme
Questão 22
Questão
Which of the following types of training is most likely to be carried out using e-learning, allowing staff to work through materials at their own pace?
Responda
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Formal training
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Informal training
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Self-learning
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Ongoing training
Questão 23
Questão
Which of the following would be used to help employees to maximise their potential?
Responda
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Target-setting and performance reviews
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Self-learning
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Informal training
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Formal training
Questão 24
Questão
How can target-setting and performance reviews help businesses?
Responda
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It can be used to determine if employees are performing as expected
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It is a good way to test employees
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It allows responsibility to be shared
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It increases technological skills
Questão 25
Questão
Having development opportunities in the workplace might bring benefits to individual staff as well as the business. Which of the following is one of these benefits?
Responda
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Fewer opportunities for promotion
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An increased number of repetitive tasks
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Increased staff motivation
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An increased workload
Questão 26
Questão
Which of the following statements about flexible working is false?
Responda
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Part-time staff can request flexible working
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Full-time staff can request flexible working
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Flexible working allows staff to work around other commitments
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All staff are entitled to flexible working
Questão 27
Questão
Which of the following statements about part-time employment is true?
Responda
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Senior managers can work part-time hours
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Part-time staff do not receive an employment contract
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Part-time staff get the same number of holidays as full-time staff
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Part-time staff are paid less per hour then full-time staff
Questão 28
Questão
Which type of employment would be most suitable for a journalist whose only job involves writing and selling stories to different newspapers depending upon which one pays the most?
Responda
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Temporary
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Flexible
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Freelance
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Part-time
Questão 29
Questão
What type of contract should Royal Mail offer staff who only work for them over the Christmas period?
Responda
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Temporary
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Flexible
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Self-employed
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Freelance
Questão 30
Questão
Which type of employment best describes a student who works in a fast food restaurant at the weekend?
Responda
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Part-time
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Full-time
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Self-employed
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Freelance
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