1829002
Questão 1
Questão
The IT Service Desk is the first point of contact for IT issues stemming from DSG store and corporate employees.
Responda
- True
- False
Questão 2
Questão
Having the lowest possible talk/call time should be your HIGHEST priority.
Responda
- True
- False
Questão 3
Questão
Tickets should be detailed, clear and utilize proper troubleshooting.
Responda
- True
- False
Questão 4
Questão
Choose the best example of a ticket.
Responda
-
Store 123 reporting that register 2 is offline
-
Store 123 - register is off
-
register 3 is offline
-
Register 2 - Showing Off 12 - Store 123
Questão 5
Questão
Remedy 8.1 features a customizable home screens and columns
Responda
- True
- False
Questão 6
Questão
What is the first course of action(s) you should take if you have questions regarding a particular process?
Responda
-
Search the OneNote, Search Previous Incidents
-
Group-Lync Tier 1
-
Group-Lync Tier 2
Questão 7
Questão
Remedy 8.1 allows us to search by first AND last name.
Responda
- True
- False
Questão 8
Questão
In Remedy 8.1, we can search for customers using which below methods? (Check all that apply)
Responda
-
Searching inside of Remedy by their Last Name
-
Searching inside of Remedy by their First and Last Name
-
Searching inside of Remedy using their Network ID (AKA DKS#)
-
Searching Active Directory by their First and Last Name
Questão 9
Questão
Summary, Description and Resolutions are public in Remedy 8.1.
Responda
- True
- False
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