Barista

A Cappuccino is

a mocha/mochachino is

which of the following is actually a tea

where is coffee grown and picked

Why does coffee have a limited shelf life?

How does a typical dark roast differ from a typical light roast in flavour?

what are the four main types of tea

Identify a check that could be made on the espresso machine if milk is not foaming properly.

Name one country in which cocoa beans are grown.

Identify a check that could be made if there is limescale around the boiler tap nozzle.

How do the growing conditions for Arabica and robusta beans differ?

Getting water sucked up into the machine, exposing the copper and chemical contamination are all dangers of what?

To change the shot time from 15 to 25 seconds, you would

Why is it important to adhere to the guidelines and recipes when making drinks like coffee, tea, smoothies and chocolate?

When making tea the water should be 98.5 degrees or above because

what is the first thing you do when processing a customers payment

A customer whose complaint is not dealt with correctly will a. not come back again b. not really care c. will tell others that the service was not appropriate d. say thank you

the main reason that robusta grows more succesfully at lower altitudes is

Assam, Darjeeling and Ceylon (formally SriLanka) are all teas named after the district they are grown in

Bergamot Oil that comes from the bergamot fruit flavours which tea?

'the husk is removed to release the pulp and bean, the bean is then fermented in the sun and dried' this is then processed into solids, liquer and powder the above describes....

What is a likely reason for the filter pan overflowing? 1. use of multiple filter papers 2. spring in brewing pan missing 3. wrong grind 4. too much water in the machine

Why is it important to clean the machines down correctly and thoroughly? 1. to ensure the machine is easy to service 2. to make sure that hygiene is properly maintained especially when using milk & dairy for making the drinks 3. to Keep the machine working properly 4. to keep the boss happy

What would indicate that the water filter needs changing of the boiler is due to be services?

under what legislation is it important to clean up any spills or trip hazards

What is the main difference between robusta and Arabica coffee plants that allows robusta to grow successfully at lower altitudes?

under health and safety legislation, cuts and open sores are covered by a blue plaster in a food service industry because

how long can you keep a pot of filter coffee on the hot plare

• paraphrasing back to customer • eye contact • nodding • active listening • positive listening the above are all examples of what?