Questão 1
Questão
All users who run a report at the same time will see the same information?
Questão 2
Questão
How many questions can be put into a single dashboard?
Questão 3
Questão
Exporting data from a report with the "Export Data" button will retain the report formatting.
Questão 4
Questão
You want the data from a report that you are viewing to be saved in a .CSV file. What button would you press to accomplish this?
Responda
-
Save As
-
Convert Data
-
Export Details
-
Printable View
Questão 5
Questão
A dashboard on your Home page will refresh when you login to Salesforce.
Questão 6
Questão
Who can modify access to report folders? (Select all that apply.)
Responda
-
Users with "Development Mode" selected
-
Users with "Modify All Data" permission
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Users with "Manage Public Reports" permission
-
Marketing Users
-
System Administrators
Questão 7
Questão
Roll Up Summary fields allow you to perform which operations?
Responda
-
Max
-
Sum
-
Min
-
Mode
-
Count
-
Average
Questão 8
Questão
If you would like a report to be emailed to a user, the report must be in a public folder
Questão 9
Questão
An Administrator can perform which of the following reporting tasks? (Select all that apply.)
Responda
-
Schedule a report to be run a week from today
-
Schedule a report to run on Fridays for the next four weeks
-
Schedule a report to be run based on the time zone of the report recipient
-
Schedule a report to be emailed to users in different time zones
Questão 10
Questão
What are the available dashboard component types?
Responda
-
Table
-
Scatter
-
Metric
-
Chart
-
Gauge
-
Bubble
Questão 11
Questão
What types of charts can a Chart dashboard component display? (Select all that apply.)
Responda
-
Bubble
-
Scatter
-
Control
-
Area
-
Line
-
Vertical Column
-
Horizontal Bar
Questão 12
Questão
A sales person wants to create a dashboard to see how his sales numbers are compared to his peers. What permissions does the sales person need to accomplish this?
Questão 13
Questão
A visualforce page may be used to customize the look of an article type?
Questão 14
Questão
A category group can have how many levels of categories?
Responda
-
3 levels
-
10 levels
-
2 levels
-
5 levels
Questão 15
Questão
Solution profile permissions affect access to knowledge articles.
Questão 16
Questão
If an article does not receive a new vote in 15 days, the rating moves in which direction?
Responda
-
Towards 5 stars
-
Towards 3 stars
-
Towards 2 star
Questão 17
Questão
Which is true about article types?
Responda
-
Article types may only be assigned to one channel
-
Article types may include attachments
-
Article types are usually short HTML documents
-
Two article types must be created to enable knowledge
-
Article types should enable actionable content
Questão 18
Questão
The org wide default is set to Use. All sales reps will be using price lists on their Opportunities. However, Domestic sales reps should not access International Price Lists. What is the first step you would do?
Responda
-
Create different record types for domestic and international opportunities
-
Create sharing rules for domestic and international price lists to share with their respective groups
-
Create different record types for domestic and international price lists
-
Change the org wide default to no access. Then, manually share the appropriate price books with the appropriate users
Questão 19
Questão
What steps must be done before setting a list price for a product?
Questão 20
Questão
Your company sells subscriptions to socks. The customer pays one time for the year, and they receive a new pair of socks each month. what type of product schedule would you create for this?
Responda
-
Shipment, quantity, and revenue schedues
-
No schedules are required
-
Revenue schedule
-
Shipment schedule
-
Quantity schedule
Questão 21
Questão
What is the third step in managing products and price books?
Responda
-
Create product
-
Set list price
-
Create custom price book
-
Define standard price
Questão 22
Questão
When should you use "No Access" as the org wide default on price books?
Responda
-
When you only want selected users to access specific price books
-
When you do not want customer portal users to access price books
-
When you want sales groups to share price books
Questão 23
Questão
Which statement about custom summary formulas in reports is true? (There are two correct answers.)
Responda
-
Custom summary formulas can reference another custom summary formula
-
Reports can be grouped by a custom summary formula result
-
Custom summary formulas can be used in a report built from a custom report type
-
Custom summary formulas can reference a field within a report
Questão 24
Questão
Universal Containers needs to track the manufacturer and model for specific car companies. How can the system administrator ensure that the manufacturer selected influences the values available for the model?
Responda
-
Create a lookup field from the manufacturer object to the model object
-
Create the manufacturer field as a dependent picklist and the model as a controlling picklist
-
Create the manufacturer field as a controlling picklist and the model as a dependent picklist
-
Create a multi-select picklist field that includes both manufacturers and models
Questão 25
Questão
Sales representatives at Universal Containers need assistnace from product managers when selling certain products. Product managers do not have access to opportunities, but need to gain access when they are assisting with a specific deal. How can a system administrator accomplish this?
Responda
-
Enable sales teams and allow users to add the product manager
-
Use similar opportunities to show opportunities related to the product manager
-
Enable account teams and allow users to add the product manager
-
Notify the product manager using opportunity update reminders
Questão 26
Questão
What should a system administrator use to disable access to a custom application for a group of users?
Responda
-
Page layouts
-
Profiles
-
Web tabs
-
Sharing rules
Questão 27
Questão
What should a system administrator consider before importing a set of records into Salesforce? (there are two correct answers)
Responda
-
Currency field values will default to the personal currency of the record owner
-
The import file should include a record owner for each record
-
Data should be de-duplicated in the import file prior to import
-
Validation rules are not triggered when importing data using the import wizard
Questão 28
Questão
What permission do you need to create custom objects?
Questão 29
Questão
How many standard and custom fields can be tracked on each object?
Questão 30
Questão
If two custom objects have a parent-child lookup relationship, the child object is automatically deleted when the parent object is deleted.
Questão 31
Questão
The value of rollup summary field is updated when the record containing the RSF is viewed.
Questão 32
Questão
What account permissions are required for a user to convert a lead into an account?
Responda
-
Read
-
Delete
-
Create
-
Edit
-
Modify All
-
View All
Questão 33
Questão
Permission sets can control access to which of the following settings? (There are two correct answers)
Responda
-
Record types
-
Visualforce page access
-
Desktop client access
-
Field permissions
-
Assigned apps
Questão 34
Questão
What standard profile can import leads?
Responda
-
Marketing user
-
Standard user
-
Solution manager
-
Contract manager
-
Sales user
Questão 35
Questão
Where would a Salesforce administrator enable the "Enhanced Profile List Views" functionality?
Responda
-
Setup --> Customize --> User Interface
-
Setup --> Security Controls --> User Settings
-
Setup --> Manage Users --> Profiles
-
Setup --> Security Controls --> Profile Settings
Questão 36
Questão
User records can be deleted from Salesforce
Questão 37
Questão
Standard profiles can be modified to meet various business requirements
Questão 38
Questão
Which step should an administrator do before performing the mass transfer approval process?
Responda
-
Ensure the new user has the required permissions
-
Deactivate the approval process rule
-
Add the approval history related list to the new user's page layout
-
Clear pending approval requests from the user's queue
-
Unlock pending approval requests
Questão 39
Questão
Identify the workflow actions (there are two correct answers)
Questão 40
Questão
Who can approve or reject requests?
Responda
-
A user or queue that the approval request submitter chooses
-
Any combination of users and related users (users listed in a standard or custom field on the submitted record) specified by the administrator
-
A user listed in the manager standard field on the submitter's user detail page
-
A queue specified by the administrator
-
A user listed in a custom hierarchy field on the submitter's user detail page
Questão 41
Questão
When can time triggers be added to a workflow rule? (there are 3 correct answers)
Responda
-
When the rule does not assign a task to empty profiles, roles, or groups
-
When the rule does not have pending actions in the workflow queue
-
When the rule does not reference a date in the past
-
When the rule criteria is not set to every time a record is created or edited
-
When the rule is inactive
Questão 42
Questão
When a workflow task is assigned to a role containing more than one person, who is assigned the task?
Questão 43
Questão
What are the two main parts of a workflow?
Questão 44
Questão
When are workflow rules evaluated?
Responda
-
After a record is deleted
-
When a record is cloned
-
Before a record is created
-
When a record is created or updated
Questão 45
Questão
An approver's delegate has the authority to approve a request.
Questão 46
Questão
When workflow tasks are assigned to an empty role, where are those tasks reassigned?
Questão 47
Questão
Salesforce limits the number of times triggers can execute per hour. What is the limit for Enterprise Edition
Questão 48
Questão
Email alerts cannot be created for workflow rules on activities
Questão 49
Questão
When are workflow rules processed?
Responda
-
After system validation rules
-
After escalation rules
-
After database commit
-
After parent rollup summary formula value updated (if present)
-
After assignment rules
-
After auto-response rules
Questão 50
Questão
An email approval request cannot be forwarded and answered from another email account
Questão 51
Questão
Which of the following are places folders are used?
Responda
-
Opportunities
-
Reports
-
Dashboards
-
Contacts
-
Email Templates
-
Accounts
Questão 52
Questão
A user can only report on information they have "read" access to.
Questão 53
Questão
What type of relationship do solutions have to cases?
Responda
-
Lookup
-
One to many
-
Master-detail
-
Many to Many
Questão 54
Questão
What is the maximum number of external id fields allowed on a single object?
Questão 55
Questão
Which of the following are standard Salesforce.com objects?
Responda
-
Accounts
-
Support
-
Contacts
-
Marketing
-
Leads
-
Reports
-
Dashboard
-
Service Addresses
Questão 56
Questão
Unmanaged packages from the AppExchange cannot be upgraded by the publisher.
Questão 57
Questão
The profile of the record owner is what determines access to that record for the rest of the organization via sharing settings,
Questão 58
Questão
Validation rules are created per object.
Questão 59
Questão
Data validations are enforced whenever a record is saved, including data loader, mass transfer records, and importing records.
Questão 60
Questão
Which types of rollup summaries exist?
Responda
-
Min
-
Count
-
Difference
-
Average
-
Sum
-
Max
Questão 61
Questão
You can change general user permissions on a standard profile.
Questão 62
Questão
How many steps will be created when using the jump start wizard?
Questão 63
Questão
What types of relationships exist between objects?
Responda
-
Many to many
-
Outer joins
-
One to one
-
Inner joins
-
Self relationship
-
Master detail
-
Lookup
Questão 64
Questão
Which report types provide totals for each section of sorted data (rows)?
Questão 65
Questão
A standard user will never have permission to view the administrator's dashboard.
Questão 66
Questão
Grant access using hierarchies cannot be disabled for standard objects.
Questão 67
Questão
What is automatically created when a lead is converted?
Responda
-
An account, an opportunity, and a quote
-
An account, a contact, an opportunity, and a quote
-
An account, a contact, and an opportunity
-
An account and a contact
-
Only an account
-
An account and an opportunity
Questão 68
Questão
How many days will the recycle bin hold records before they are automatically deleted permanently?
Questão 69
Questão
How many standard profiles exist?
Questão 70
Questão
What is the maximum number of non-Salesforce users the case escalation functionality can send emails to?
Questão 71
Questão
If you have 3 lead assignment rules set up, and none of the rules are met, who is the lead assigned to?
Questão 72
Questão
What content is available via the self-service portal?
Questão 73
Questão
The detail object of a master-detail relationship cannot also be a master object of another relationship
Questão 74
Questão
What is the maximum number of master-detail relationships a detail record can have?
Questão 75
Questão
What are the three approval process completion types?
Responda
-
Submitted
-
Cancel
-
Escalate
-
Approval
-
Recall
-
Rejection
-
Pending
Questão 76
Questão
Which of the following are company wide settings?
Questão 77
Questão
Sharing rules per object can grant access beyond the default sharing sections
Questão 78
Questão
"Run reports" permission is required prior to running a standard report
Questão 79
Questão
Once you have changed to a custom fiscal year you cannot revert back to the standard fiscal year setting
Questão 80
Questão
Which of the following objects may have sharing rules
Responda
-
Forecasts
-
Products
-
Campaigns
-
Solutions
-
Dashboard
-
Custom Objects
-
Opportunities
Questão 81
Questão
Which of the following are workflow actions
Responda
-
Update field
-
Send outbound message
-
Create task
-
Create a record
-
Send email
-
Send text message
-
Launch web page
Questão 82
Questão
The Client Management feature is free, but is enabled by request only
Questão 83
Questão
Multiple currencies can only be enabled by a request to Salesforce support.
Questão 84
Questão
Which of the following are dashboard component types?
Responda
-
Metric
-
Gauge
-
Custom S-control
-
Page block
-
Chart
-
Table
-
Graph
-
Apex
Questão 85
Questão
When using the territory management feature, multiple forecasts can be created per user per territory.
Questão 86
Questão
Tasks and events use a single date entry.
Questão 87
Questão
Which report types support graphs?
Questão 88
Questão
What determines which object types are selectable by the user in the Salesforce console?
Responda
-
Page layout
-
Mini page layout
-
Detail display
Questão 89
Questão
Field history tracking cannot be enabled for custom objects.
Questão 90
Questão
Which of the following are controlled by the user's profile?
Questão 91
Questão
In which scenarios will the sharing button appear?
Responda
-
When the sharing model for the object is read/write
-
When the sharing model for the object is private
-
When the sharing model for the object is read only
Questão 92
Questão
When advanced currency management is enabled Salesforce automatically updates exchange rates on a daily basis.
Questão 93
Questão
Which of the following are custom field types?
Responda
-
Auto number
-
Date
-
Hyperlink
-
Float
-
Boolean
-
Lookup
-
Date/time
Questão 94
Questão
Profile settings do not override the organization's sharing model
Questão 95
Questão
Which of the following are related lists directly associated with the user record?
Questão 96
Questão
Which statement below is true regarding field dependencies?
Responda
-
You can have many dependent fields, but only one controlling field
-
You can only have one dependent field and one controlling field
-
You can only have one dependent field but many controlling fields
-
You can have many dependent fields and many controlling fields
Questão 97
Questão
By default, search results are limited to records owned by the logged in user
Questão 98
Questão
Time-based workflow actions are immediately removed if the record is modified and no longer meets the criteria.
Questão 99
Questão
For each and every record there is one and only one record owner
Questão 100
Questão
What is the maximum number of records supported by the web-based data import wizard?
Responda
-
10,000
-
100,000
-
no limit
-
1,000
-
50,000
-
1,000,000
Questão 101
Questão
Which of the following is NOT a result of creating a custom object tab?
Responda
-
Enable search results for the custom object
-
Object reports are added to the dashboards
-
Set the color scheme for the page layout of the icon
-
Set the icon that represents the object
-
Enable the object as an option in the "Create New..." menu
Questão 102
Questão
Which of the following are ways to login through the Salesforce API
Responda
-
Web browser
-
Connect for lotus notes
-
Data loader
-
Outlook
Questão 103
Questão
When creating a custom report type, if account is your primary object then you can link to contacts and opportunities
Questão 104
Questão
Which of the following statements are true regarding custom objects and fields?
Responda
-
Custom fields always have "__c" appended to the API name
-
Custom relationships always have "__r" appended to the API name
-
custom fields always have "__f" appended to the API name
-
Custom objects always have "__c" appended to the API name
-
Custom relationships always have "__c" appended to the API name
-
Custom objects always have "__o" appended to the API name
Questão 105
Questão
Updating the currency locale will automatically update opportunities, forecasts, and any custom currency fields
Questão 106
Questão
Time-based workflow actions can not be used when the workflow rule criteria is set to "every time a record is created or edited"
Questão 107
Questão
On the reports tab, when you click "Find reports" only custom reports are listed
Questão 108
Questão
A formula field can pull data from any field on a record that is linked via a lookup relationship
Questão 109
Questão
Which of the following are standard Salesforce.com applications?
Responda
-
Salesforce Automation
-
Documents
-
Ideas
-
Opportunities
-
Marketing
-
Campaigns
-
Content
Questão 110
Questão
What is the maximum number of campaign hierarchies allowed?