Question 1
Question
Universal Containers want to make sure that their field agents can update shipment information when they are out of the office. What does an admin need to do ensure that Salesforce1 can be used to update shipment records from the Salesforce1 Mobile App?
Answer
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Create Mobile Card Layouts for the App
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Nothing, Salesforce1 supports custom objects and page layouts
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Create Salesforce1 Mobile Page Layouts for custom objects
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Create a corresponding mobile app and include the shipment custom object
Question 2
Question
Salesforce can connect social profiles to all of the following objects except?
Answer
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Users
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Business Accounts
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Leads
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Person Accounts
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Contacts
Question 3
Question
Which of the following statements is false about delegated approvers?
Choose 1 answer.
Answer
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Delegated approver can't reassign approval requests
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Delegated approver can reject an approval request
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Delegated approver is an alternate approver for approval requests
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Delegate approver is configured on Approval Wizard
Question 4
Question
Global Sales Corp has 90 fields on their account object. They decide to boost employee productivity by showing the most commonly used fields at the top of the Account page. However, the set of most frequently used fields are different for Sales, Service and Marketing teams. What is the best way to achieve this need?
Answer
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Define multiple roles for Sales, Service and Marketing
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Define multiple profiles for Sales, Service and Marketing
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Create multiple list views for Sales, Service, and Marketing
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Create multiple page layouts of Sales, Service, and Marketing
Question 5
Question
There is a requirement when the “Audit” field on an account record is marked as ‘Y’, all audit team members get access to it. An audit team is a collection of senior users from each department, and keeps changing often. What would you recommend to address this need?
Answer
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Create a sharing rule, and associate it to a Role
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Not achievable using Sharing Rules
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Create a sharing rule, and associate it to a Role & Internal Subordinates
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Create a sharing rule, and associate it to Public Groups
Question 6
Question
You are having trouble converting a master detail relationship into a lookup relationship. What could be the possible reasons?
Choose 1 answer.
Answer
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There is already a lookup relationship with the same object
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A rollup summary field exists on the object
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The object has reached the maximum number of lookup relationships
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The relationship field is marked as required
Question 7
Question
Universal Containers is defining a custom Expense Manager app for their Salesforce org. They would like to ensure that users in a team only see their
own Expense Reports, but a manager can see all his subordinates’ expense reports. Which of the following are essential steps to be done to achieve
this use case?
Choose 2 answers.
Answer
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Define Users & Managers as 2 separate profiles
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Define Sharing Rules for Expense Report object
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Define OWD for Expense Report object as Private
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Define a Role Hierarchy
Question 8
Question
There is a many to many relationship between Employees and Projects. That is, an employee can work on many projects and a project can have many employees working on it. A junction object has been defined ‘Project Assignment’. What would happen to the Project Assignment record if an employee record is deleted?
Answer
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The Project Assignment record would be deleted permanently
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The Employee record could not be deleted if there were Project Assignment records
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The Project Assignment record would remain with the Employee field cleared
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The Project Assignment record would be deleted and moved to the recycle bin
Question 9
Question
A user has 2 record types assigned to their profile ‘Standard Contact’ and ‘Read Only Contact’. When creating a new contact, the user is always prompted to choose the record type, even though the user always selected ‘Standard Contact’. How can you improve this situation?
Choose 1 answer.
Answer
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Set the default contact record type in the user record
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Set the default contact in the user's role
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Ask the user to set the default contact record type in "My Settings"
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Set the default contact record type in the user's profile
Question 10
Question
The executive dashboard for Universal Containers needs to show the number of leads that are over a year old, but are not yet converted. Which dashboard component would you recommend for this?
Choose 1 answer.
Answer
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Charts
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Tables
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Guage
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Metrics
Question 11
Question
In what order does Salesforce process the following rules?
a) Assignment rules
b) Auto response rules
c) Escalation rules
d) Validation rules
e) Workflow rules
Question 12
Question
The Opportunity Org Wide Default setting is Private, however the Contracts team needs visibility of opportunities that have a status of ‘Closed – Won’.
How can this be achieved?
Choose 1 answer.
Answer
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Add a permission set for the Contracts Team
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Add a sharing rule based on criteria to share opportunities that are "Close-Won" with the Contracts Manager Role and subordinates
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Change the Org Wide Default setting to Public Read
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Adjust the role hierarchy so the contracts team gain visibility to "Closed-Won" opportunities
Question 13
Question
What is true regarding changing the field type of a rich text area?
Answer
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Rich text area fields can be converted to a text area field type but data may be truncated
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It is not possible to change the field type of a rich text area
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Rich text area field can be converted but only to a long text area field type
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Images in a rich text area are deleted when the field type is converted.
Question 14
Question
Which of the following statements are true of a Master Detail Relationship?
Choose 2 answers.
Answer
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The master object can be a standard object or a custom object
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By default, records can be reparented in master detail relationships
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The relationship field is not required on the page layout of the detail records
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The security settings for the master record control the detail records
Question 15
Question
In ABC company, when a quote is accepted by the customer, a draft agreement and followup tasks are created. What is the best way to cater for this
requirement?
Choose 1 answer.
Answer
-
Use process builder with an action to create an agreement record and also create followup tasks
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Use visual workflow to define a record creation process and task creation
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Ask a developer to create a trigger that will create an agreement record automatically based on the quote status and use a workflow rule to create followup tasks
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Create a workflow rule triggered by a field update on the quote status, with an action to create an agreement record and tasks.
Question 16
Question
Universal Containers is using a custom app to record performance review information for their employees. The performance review should be visible to the employee and the employee’s manager, as well as the HR director. How can this be configured?
Choose 1 answer.
Answer
-
Use manager sharing to enable sharing with the employee's manager and HR director
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Set the OWD for Performance Review to private, do not grant access using hierarchies and use manual sharing for the employee manager and HR director
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Set the OWD for Performance Review to private and add a criteria based sharing rule to share performance review records with a public group that includes the employee managers and HR director
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Set the OWD for Performance Review to private and use grant access using hierarchies to give visibility to the employee's manager and HR director.
Question 17
Question
You have defined a lookup relationship between Accounts and Survey Results. You need a field on the Account that displays the total number of Survey result records. How can this be achieved?
Choose 1 answer.
Answer
-
Rollup summary field
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Visual workflow
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Trigger code
-
Process Builder
Question 18
Question
Which of the following sequences of milestones would represent a typical application lifecycle?
Choose 1 answer.
Answer
-
Development, Integration Testing, User Acceptance Testing, Regression Testing, Production Migration
-
Development, User Acceptance Testing, Training, Production Migration
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Development, Integration Testing, User Acceptance Testing, Staging, Production Migration
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Development, Training, User Acceptance Testing, Staging, Production Migration
Question 19
Question
The head of customer service want you to build a single dashboard that shows the number of cases and the number of internal tickets. However, the internal ticketing system is not Salesforce. With which dashboard component type can you achieve this goal?
Answer
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Visualforce Page
-
Metric
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Chart
-
Table
Question 20
Question
What is true regarding capabilities of approval processes?
Choose 1 answer.
Answer
-
There are a maximum of 5 approvers for an approval process
-
Records can be automatically approved
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Records submitted for approval cannot be edited
-
If an approver has selected a delegate, the delegate can always approve any requests where they are the delegate
Question 21
Question
What data type is not available for formula fields?
Choose 1 answer.
Answer
-
Date
-
Currency
-
Checkbox
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Long Text Area
Question 22
Question
Sam, a Salesforce developer, is trying to limit Contact record visibility using the role hierarchy. While testing, he is not able to see any data visibility
restrictions that should have been imposed by the role hierarchy. What could be a reason?
Choose 2 answers.
Answer
-
Sam's profile has View All permission for Contact object
-
Sam's profile does not have role hierarchy permission
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Sam's profile has View All Data permission
-
Sam's Role has View all Data permission
Question 23
Question
There is a requirement that validation rules are not enforced for the system administrator, as this is causing problems when loading historical data. How can this requirement be met?
Choose 1 answer.
Answer
-
Use Triggers instead of validation rules and check if the user is System Administrator
-
Add a condition to each validation rule to check the user's profile
-
Inactivate the validation rules when loading data
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Use the "Don't Apply Validation Rules" setting in Data Loader
Question 24
Question
What is true regarding how lightning components are incorporated into an application?
Choose 2 answers.
Answer
-
A lightning page is composed of regions that contain one or more components
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A lightning page can have multiple components but only 1 region
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Each type of component can be included in a lightning page only once
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A lightning page is composed of only one component
Question 25
Question
Custom buttons cannot be created on which object?