4377187
Descrição
Quiz por aailajamila.yuso, atualizado more than 1 year ago
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Criado por aailajamila.yuso
mais de 8 anos atrás
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Questão 1
Questão
FOUR (4) guest cycle stage INCLUDE:
Responda
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Pre-arrival
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Departure
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In-house
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All of the above
Questão 2
Questão
Bell boy duties include handling guest luggage and receiving payment from guest.
Responda
- True
- False
Questão 3
Questão
Front office department night shift will start on 9.00 p.m until 5.00 a.m.
Responda
- True
- False
Questão 4
Questão
Pick from the following list the front office personnel team.
Responda
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Door attendant
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Concierge
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Telephone operator
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Public area attendant
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F&B Service personnel
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Night Auditor
Questão 5
Questão
Being a front desk officer will never be easy! Below are some of the quality needed to be a good front desk officer. Tick the most accurate answer.
Responda
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Calm
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Helpful
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Playful
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emphatetic
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Clumsy
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Tactful
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Understanding
Questão 6
Questão
__________________ while handling customer problem is not because you are wrong but because it means you accept responsibility.
Responda
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Accepting and not blaming others
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Not giving excuses
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Apologize
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Summarizing guest problems
Questão 7
Questão
Arrange the following reservation activities accordingly.
1) Determine room and rate availability
2) Create reservation record
3) Produce reservation report
4) Maintain reservation records
5) Confirm reservation record
6) Research, plan and monitor reservation
Responda
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1,2,3,4,5,6
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4,3,2,1,5,6
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6,4,5,3,2,1,
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1,2,5,4,3,6
Questão 8
Questão
Property direct reservation can only be made through fax, email and telephone call.
Responda
- True
- False
Questão 9
Questão
People travel around the world because of several reasons. It INCLUDE:
Responda
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Business
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Pleasure
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Education
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Family
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Religious
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Sports event
Questão 10
Questão
Rack rate are given to walk-in guests.
Responda
- True
- False
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