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Communication and Negotiation Skills

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Masters Degree MBA Quiz sobre Communication and Negotiation Skills, criado por Clair Hat em 08-05-2016.
Clair Hat
Quiz por Clair Hat, atualizado more than 1 year ago
Clair Hat
Criado por Clair Hat mais de 8 anos atrás
28
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Resumo de Recurso

Questão 1

Questão
The communication process starts with the...
Responda
  • Sender
  • Receiver
  • Communication channel
  • Feedback

Questão 2

Questão
“Communication never stops” the said statement refers which of the following communication principles?
Responda
  • Dynamic
  • Continuous
  • Circular
  • Unrepeatable

Questão 3

Questão
_________________ is a benefit of effective communication.
Responda
  • Fosters anger and hostility
  • Produces a basis for misunderstanding
  • Reduces grievances
  • Reduce opportunities for success

Questão 4

Questão
The role of a Figurehead is to....
Responda
  • Direct and motivate employees
  • Select and train employees
  • Establish networking inside and outside the organisation
  • Perform social and legal duties

Questão 5

Questão
Communicate and transmit information to department outsider is an informational role of a ______________________.
Responda
  • Spokesperson
  • Monitor
  • Disseminator
  • Leader

Questão 6

Questão
The Negotiator’s decisional role is to _________________________.
Responda
  • Identify new ideas and implement improvement
  • Represent the organization during negotiation
  • Apply resources and set priorities
  • Deals with disputes and takes corrective action

Questão 7

Questão
“As organizations change according to external needs, communication methods need to change as well” the above managerial communication statement refers _____________.
Responda
  • Levels of responsibility and accountability
  • Organizational culture
  • Organizational Dynamics
  • Personality preferences

Questão 8

Questão
________________ is known as Communicating within ourselves, sending messages to various parts of our body.
Responda
  • Interpersonal communication
  • Organizational communication
  • Mass or public communication
  • Intrapersonal communication

Questão 9

Questão
Relational barrier to communication refers ___________________.
Responda
  • Lack of respect
  • Misunderstanding
  • Various forms of fear
  • Information overload

Questão 10

Questão
The two way communication model ends with ____________________.
Responda
  • Receiver
  • Feedback
  • Channel
  • Medium

Questão 11

Questão
Under barriers to effective communication, source of credibility is described as ________________________________.
Responda
  • Different individuals can interpret the same communication differently, depending upon experiences
  • Individuals assign an overall worth to a message prior to receiving the entire message
  • The actions and words of the communicator are based on the amount of confidence receivers have in that person
  • Individuals tend to block out new information, especially if it conflicts with existing beliefs

Questão 12

Questão
Which of the following is a communication method?
Responda
  • In-person meetings
  • Employee handbooks
  • Newsletters
  • All of the answers

Questão 13

Questão
Horizontal communication flow means _________________________.
Responda
  • Information flows among peer, within a team or group, or across functions in an organization
  • Information flows from higher to lower levels in an organization
  • Information flows from lower to higher levels in an organization
  • Information flows along a predetermined set of links through an organization

Questão 14

Questão
The term ___________________ means infusing communications efforts with an agenda and a master plan.
Responda
  • Communication plan
  • Strategic communication
  • Simple communication
  • Effective communication

Questão 15

Questão
Which of the elements of a communication strategy allows for the use of various types of communication vehicle?
Responda
  • Top-down approach
  • Process
  • Budget
  • Feedback

Questão 16

Questão
Strategic communication success steps start with _____________________.
Responda
  • Attracting the attention of the intended audience
  • Managing audience expectations
  • Motivating the audience to accept the and act on the message
  • Linking the message to the goals of the organization

Questão 17

Questão
_________________ is a pre-final (fourth) rule for crisis communication.
Responda
  • Speak with one voice
  • Train for a crisis
  • Establish a crisis control team
  • Set specific objectives and principles

Questão 18

Questão
Which of the following is a positive speaking style?
Responda
  • Pompous
  • Confident
  • Vague
  • Monotonous

Questão 19

Questão
Communication obstacle - prejudice means ___________________________.
Responda
  • Keeping emotions in check especially in public
  • Show respect for diverse listeners and avoid slang, idioms or metaphors
  • Preconceived opinion that is not based on reason or actual experience
  • An oversimplified opinion, image or attitude that people from a particular group are all the same.

Questão 20

Questão
A discussion or speech delivered verbatim, exactly as written by the author is known as ______________________ delivery approach.
Responda
  • Manuscript
  • Extamporaneous
  • Impromptu
  • Memorized

Questão 21

Questão
_________________ is the ability to accurately receive and interpret messages in the communication process.
Responda
  • Listening
  • Visual
  • Speaking
  • Feedback

Questão 22

Questão
Which of the following is not a benefit of better listening?
Responda
  • Promotes problem solving ability
  • Decreases receptiveness to ideas of others
  • Increases self esteem of the other persons
  • Creates empathy with other people

Questão 23

Questão
Which of the following helps to improve the listening skill?
Responda
  • Review the listening inventory
  • Recognize undesirable listening habits
  • Refuse to tolerate undesirable habits
  • All of the above

Questão 24

Questão
Which of the following is not a guideline for constructive feedback?
Responda
  • Understand the context
  • Use common language
  • Focus on behavior rather than people
  • Make assumptions

Questão 25

Questão
_______________ occurs when basic needs are not met, or when an individual or group is interfering with or obstructing the attainment of certain goals.
Responda
  • Conflict
  • Negotiation
  • Communication
  • Motivation

Questão 26

Questão
Interactionist (Modern view) of conflict can be defined as _____________________.
Responda
  • Assumption that all conflict is bad.
  • It is not only a positive force in a group but is also necessary for a group to perform effectively
  • It is used to describe violence and destruction
  • A natural occurrence in all groups and organizations

Questão 27

Questão
__________________ is a dysfunctional aspect of conflict.
Responda
  • Creativity and innovation
  • Group cohesion
  • Employee Turnover
  • Challenge

Questão 28

Questão
Multiple employees competing for limited reward systems is a ___________________ source of conflict in an organization.
Responda
  • Goals and priorities
  • Poorly defined expectations
  • Change
  • Human drives for success

Questão 29

Questão
In diverse cultures, managers have an obligation to avoid miscommunication when utilizing _______________________.
Responda
  • Themes
  • Acronyms
  • Colours and numbers
  • All of the answers

Questão 30

Questão
Conflict can result in ______________________.
Responda
  • Decreased productivity
  • Higher morale
  • Increase in efficiency
  • Increased productivity

Questão 31

Questão
________________ can damage harmony and productivity.
Responda
  • Man vs. self conflict
  • Interpersonal conflict
  • Task conflict
  • Man vs. supernatural conflict

Questão 32

Questão
Accommodating style of conflict management can be referred as ___________________.
Responda
  • People who try to satisfy their own interests at the expense of others.
  • People who seek win-win solutions that incorporate viewpoints of all.
  • People who appease opponents or puts other people’s interest above their own.
  • People who withdraw from a discussion that may result in conflict.

Questão 33

Questão
Which of the following is a communication step to resolve conflict?
Responda
  • Stay calm and restore order
  • Allow parties to vent, listen carefully
  • Generate solutions, agree on resolution and verify mutual acceptability
  • All of the answers

Questão 34

Questão
____________________ is a process of finding a point of balance between one’s objectives and that of the other party.
Responda
  • Negotiation
  • Influence
  • Conflict
  • Motivation

Questão 35

Questão
__________________ providing explanations to opponents about mitigating circumstances driving one’s negotiation needs, which is communicated during negotiations.
Responda
  • Offer and counteroffer
  • Social accounts
  • Information about alternatives
  • Information about outcomes

Questão 36

Questão
________________ Negative word is used when referring to their opponent’s position.
Responda
  • Generous
  • Tight-fisted
  • Reasonable
  • Even-handed

Questão 37

Questão
____________________ is a discouraging behavior of Non-verbal communication.
Responda
  • A head nod
  • A hand gesture to continue
  • Smile during the discussion
  • Frown and a scowl

Questão 38

Questão
Following ______________________ is a most effective communication channel for negotiation.
Responda
  • Face-to-face communication
  • Written communication
  • Email and SMS
  • Teleconferencing

Questão 39

Questão
_________________ is a bias of email negotiation, which refers lack of trust between online negotiator result in assumptions of deceitful tactics, causing poor agreement outcomes.
Responda
  • Burned bridge
  • Sinister attribution
  • Squeaky wheel
  • Temporal synchrony

Questão 40

Questão
Which of the following is an unmanageable question?
Responda
  • Leading questions
  • Planned questions
  • Impulse questions
  • Treat questions

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