Dear Associates,
It was a real pleasure to provide to you the Basic Cards training session with Bob Brown. We hope you’ve enjoyed it and learned a great deal. We really think it is important for you to be able to implement these points in your everyday work situation. We have therefore created this Quiz so that you can test what you have learned in the training. This will only take a few minutes. Please circle the correct answer.
Thank you very much!
To which one of the 15 principals of the basic cards is the following action applicable:
“When responding to a guest, follow up in person or give the guest a phone call”
Answer
Have a sense of urgency
Everyone is a housekeeper
Be knowledgeable about your job
Be an ambassador of the company
Question 6
Question
A guest comes by you and tells you that he heard about a store that sells t-shirts that changes color in the sun. He asks you where this place is. What will you tell him?