15531509
Description
Quiz by MELISSA GOLDING, updated more than 1 year ago
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Created by MELISSA GOLDING
about 6 years ago
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Question 1
Question
A family just purchased four tickets ($56) upon hearing the visitor next to them is joining at the Duo level and will get free parking too! Now they want to become members, what do you do?
Answer
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Explain that refunds are handled by the Desk Lead or Supervisor. Ask Sophie or Melissa for help.
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Apologize, and assert firmly "Sorry. No refunds. No exchanges"
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Open your drawer and give back the cash amount and proceed with the membership.
Question 2
Question
A guest reserved tickets online and arrived at the Info desk, what are ways to print the tickets.
Answer
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Ask if they have an order number, email confirmation, member card, or name and search on the Order Details tab.
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Tell them to head directly to the exhibit.
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"You did what?" and Yell "SOPHIE!! I NEED HELP!"
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Go to the product catalog to find the ticket.
Question 3
Question
When adding a cardholder to a household account you must select the ____________ button at the bottom left corner of the screen.
Answer
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Affiliation
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Association
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You don't add the cardholder
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Fill out a CDS form
Question 4
Question
When do you make an account a household?
Answer
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When the two cardholders/ constituents live at the same address.
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When you sell a Duo level membership and above.
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Any member
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When members live at different address.
Question 5
Question
What must you do to set your printer when logging into Tessitura?
Answer
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You must select the gear icon, select null printer, then set the printer to Boca.
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Choose Boca printer.
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Leave it as is.
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Change to Admissions Laser Jet.
Question 6
Question
When editing an address in an existing record what must you do?
Answer
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Go to the Constituents record, select the "contact details" tab, edit address, and save an inactive copy of old address.
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Delete old address and add the current address.
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Edit on the General tab.
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Fill out a CDS form
Question 7
Question
When you sell an exhibition ticket and a receipt and tickets did not print what do you do?
Answer
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On your keyboard select keys "Alt > O > L"
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Panic! grab a post-it and jot down the number of tickets and your initial's.
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Tell them "Too bad, so sad! Thanks for your donation!"
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Curse profusely.
Question 8
Question
When accepting a donation for $46 how do you add the contribution?
Answer
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Go to the Order details tab > Contribution tab > Add at the bottom corner > select annual fund.
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On quick sale's screen select the $40 contribution button, $5 button, and the $1 button totaling $46.
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Tell them to drop the donation in the donation box.
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I don't feel like accepting your donation.
Question 9
Question
What do you do if the temporary membership card is not generating?
Answer
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Make sure the expiration date of the membership card is set to 00/00/00.
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Ignore the issue, it will fix itself.
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Create your own temporary membership card in Microsoft word.
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Fill out a CDS form.
Question 10
Question
Gift of Memberships need the following to accurately sell the gift.
Answer
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Collect address, phone, and email from both the gift giver and the recipient for tax purposes.
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Grab a phone number and collect information on another date.
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Fill out a CDS form.
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Tell them to call 1ART.
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