18705274
Description
Quiz by Sarah Mimnaugh, updated more than 1 year ago
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Created by Sarah Mimnaugh
over 5 years ago
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Question 1
Question
A new HR staff member wants to win support for her idea for a new employee benefit. The HR director has agreed to meet with her to discuss the idea briefly. How should the HR staff member prepare?
Answer
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Research the director's professional resume
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Think about what might be motivating the HR director in his job
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Complete a detailed business case in support of the idea
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Gather "testimonial" feedback from employees who want the new benefit added
Question 2
Question
An HR professional has just joined an organization and wants to understand better the informal characteristics of the organization. What should she pay attention to?
Answer
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The mission statement on the organization's website
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The kinds of business decisions the organization has made in the past
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Who people interact with and the nature of their interactions
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The reporting structure in the organization and the number of management levels
Question 3
Question
An HR professional is new to his organization and wants to understand better how to gain credibility in the organization. What activity would help the most?
Answer
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Study the organization's published statement of values.
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Talk to HR peers at professional meetings about what works in their organizations.
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Interview people in HR management positions.
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Watch how people react to other team members in team discussions
Question 4
Question
A company has experienced a high degree of turnover during the past year. Senior leadership is concerned about the amount of turnover and worried that HR is not moving fast enough to fill these positions. The hiring managers say that the applicant pools have been weak lately and they have had trouble finding qualified applicants to hire from within the pools HR provides. HR has relied heavily on recruiting by word of mouth, which in the past has generated applicants that fit the company's culture. The award for referrals that result in hiring has also been popular with employees.
What would be the best way for HR to bring in more qualified applicants?
Answer
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Post job openings on Internet job sites and examine the effect on the applicant pool.
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Talk to senior leaders to figure out which types of jobs are most difficult to fill.
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Investigate how other organizations are identifying quality applicants.
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Interview hiring managers to determine the specific gaps in knowledge and skill that need to be addressed.
Question 5
Question
A company has experienced a high degree of turnover during the past year. Senior leadership is concerned about the amount of turnover and worried that HR is not moving fast enough to fill these positions. The hiring managers say that the applicant pools have been weak lately and they have had trouble finding qualified applicants to hire from within the pools HR provides. HR has relied heavily on recruiting by word of mouth, which in the past has generated applicants that fit the company's culture. The award for referrals that result in hiring has also been popular with employees.
What would be the best way for HR to address the senior leaders' concerns about turnover?
Answer
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Tell senior management that HR will ask the hiring managers why so many positions are open in order to determine the cause of the turnover.
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Tell senior management that HR will do an analysis of the current turnover rate across fiscal years to determine if the turnover rate has changed drastically.
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Tell senior management that HR will meet with hiring managers about projecting hiring needs more effectively.
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Tell senior management that HR will benchmark the company's experiences against those of similar companies to determine if the organization's situation represents an industry-wide trend or is an isolated occurrence.
Question 6
Question
A company has experienced a high degree of turnover during the past year. Senior leadership is concerned about the amount of turnover and worried that HR is not moving fast enough to fill these positions. The hiring managers say that the applicant pools have been weak lately and they have had trouble finding qualified applicants to hire from within the pools HR provides. HR has relied heavily on recruiting by word of mouth, which in the past has generated applicants that fit the company's culture. The award for referrals that result in hiring has also been popular with employees.
What would be the most effective step to avoid unwanted turnover in the future?
Answer
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Develop and administer an employee satisfaction survey that solicits candid feedback about employee perceptions.
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Schedule meetings with senior leaders to discuss the impact turnover has on their business.
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Implement team-building activities to foster a collaborative work environment.
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Conduct interviews with senior leaders about why they think turnover at the organization is so high.
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