Faulty Phone!

I am writing to [blank_start]request[blank_end] a [blank_start]refund[blank_end] and to [blank_start]complain[blank_end] about the [blank_start]poor[blank_end] service I have received.

Four days ago, I [blank_start]purchased[blank_end] a Banana iPhone from your online store. The product [blank_start]arrived[blank_end] [blank_start]promptly[blank_end] but there is a [blank_start]major[blank_end] problem with the touch screen: it only works [blank_start]occasionally[blank_end] and it misreads where I am pressing so another app opens which is annoying and [blank_start]inconvenient[blank_end].

I [blank_start]telephoned[blank_end] your help line [blank_start]immediately[blank_end] but was put on hold for forty minutes. When I was eventually put through to a Customer Care Assistant, he [blank_start]informed[blank_end] me that this is a common problem in the winter due to cold temperatures. I was [blank_start]instructed[blank_end] to warm my phone on a radiator.

The product is obviously [blank_start]faulty[blank_end] and when I requested a refund, the assistant advised me I would have to wait for his manager to [blank_start]return[blank_end] from holiday in three months' time.

This is totally [blank_start]unacceptable[blank_end]. Not only is the phone of [blank_start]insufficient[blank_end] quality but also the Customer Service provided is [blank_start]completely[blank_end] inadequate. I would be [blank_start]grateful[blank_end] if you could [blank_start]arrange[blank_end] an immediate refund. I look forward to hearing from you as soon as possible.