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Univision - Six Sigma Green Belt - Final Examination Version 1.0

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Quiz on Univision - Six Sigma Green Belt - Final Examination Version 1.0, created by mike3368 on 16/06/2015.
mike3368
Quiz by mike3368, updated more than 1 year ago
mike3368
Created by mike3368 over 9 years ago
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Resource summary

Question 1

Question
Sigma is a Greek letter that represents
Answer
  • Sample size
  • Variation
  • Quality
  • Customer satisfaction

Question 2

Question
DMAIC stands for
Answer
  • Determine, Measure, Analyze, Improve, Close
  • Define, Measure, Assess, Improve, Control
  • Decide, Measure, Analyze, Instill, Control
  • Define, Measure, Analyze, Improve, Control

Question 3

Question
In the formula Y = f(X), Y represents
Answer
  • The major input to the process
  • The major step in the process
  • The output of the process
  • The name of the process

Question 4

Question
Processes can best be improved by focusing on
Answer
  • The key inputs that influence the output
  • The key outputs
  • Doing a better job of measuring
  • Determining how many defects the current process has

Question 5

Question
Six Sigma provides benefits for
Answer
  • Suppliers
  • Customers
  • The organization
  • All of the above

Question 6

Question
The Cost of Quality represents
Answer
  • how much it costs to have good quality
  • how much it costs to implement quality control
  • the cost of internal failure, external failure, prevention and appraisal
  • the cost of inspection and rework

Question 7

Question
DPMO stands for
Answer
  • Defects per million options
  • Defects per million opportunities
  • Definitions per million options
  • Decisions per million opportunities

Question 8

Question
Critical to Quality Characteristics are based on
Answer
  • the voice of the quality control department
  • the voice of the process
  • the voice of the customer
  • the voice of the executives

Question 9

Question
Common cause variation is
Answer
  • inherent in the process and the responsibility of management
  • inherent in the process and the responsibility of employees
  • attributable to items such as new materials, untested software or untrained employees
  • increased by changing the process

Question 10

Question
Six Sigma is primarily used to
Answer
  • eliminate waste
  • manage bottlenecks
  • reduce variation
  • measure employee satisfaction

Question 11

Question
DFSS stands for
Answer
  • Define for Six Sigma
  • Design for Six Sigma
  • Deliver Facts for Six Sigma
  • Deliberately Force Six Sigma

Question 12

Question
12. The DMAIC approach should be used to
Answer
  • Develop a new product or process design
  • Improve an existing product or process that meets customer requirements
  • Outsource a product or process design
  • Improve an existing product or process design that does not meet customer requirements

Question 13

Question
In the language of Six Sigma, an opportunity is defined as:
Answer
  • A chance to have a defect
  • A chance to work on process improvement
  • The number of chances per unit to have a defect
  • The output of the process

Question 14

Question
In the language of Six Sigma, the Sigma level of quality refers to
Answer
  • The number of standard deviations that fall within the customer specifications or requirements
  • The number of standard deviations on a control chart
  • The quality goal or target of the organization
  • The number of standard deviations that are counted

Question 15

Question
Process capability is determined by comparing
Answer
  • Performance of the process to arbitrary goals or objectives
  • Performance of the process to requirements or specifications
  • Performance of the process to control limits
  • Comparison of the process to industry standards

Question 16

Question
Which of the following statements is true about process inputs and outputs?
Answer
  • Inputs are a function of the output
  • There is no relationship between inputs and outputs
  • The output is a function of the inputs
  • There is no cause and effect relationship between inputs and outputs

Question 17

Question
In the language of Six Sigma, the target value gives the customer
Answer
  • an average level of satisfaction
  • the highest level of satisfaction
  • the lowest level of satisfaction
  • no satisfaction at all

Question 18

Question
Six Sigma projects should be selected based on
Answer
  • processes that display special cause variation and are unacceptable
  • processes that display common cause variation and are acceptable
  • processes that display special cause variation and are acceptable
  • processes that display common cause variation and are unacceptable

Question 19

Question
The Project Charter should be issued by
Answer
  • the project team
  • the project manager
  • the executives or champions in the organization
  • the customer

Question 20

Question
SIPOC stands for
Answer
  • Supplier, input, process, organization, customer
  • Supplier, index, product, output, customer
  • Source, input, product, organization, custodian
  • Supplier, input, process, output, customer

Question 21

Question
Cross-functional process maps are often referred to as
Answer
  • race track maps
  • swim lane maps
  • X and O diagrams
  • Value stream maps

Question 22

Question
The project charter serves to link the project to the
Answer
  • ongoing work and strategy of the employees
  • ongoing work and strategy of the customers
  • ongoing work and strategy of the suppliers
  • ongoing work and strategy of the organization

Question 23

Question
Customer surveys are used in the Define phase to help document
Answer
  • The financial strength of the customer
  • The satisfaction level of the customer
  • The Voice of the Customer
  • The communication preferences of the customer

Question 24

Question
Discrete data are
Answer
  • more precise than continuous data
  • less precise than continuous data
  • the same precision as continuous data
  • preferred over continuous data

Question 25

Question
Stratification of data must be considered
Answer
  • while the data are being collected
  • after the data are collected
  • before the data are collected
  • after the data are reviewed by management

Question 26

Question
In order to improve a process, data must come from
Answer
  • a process that is unstable
  • a process that is stable
  • either a stable or an unstable process
  • a process that is still under development

Question 27

Question
Which of the following is true?
Answer
  • Sigma level can be converted to number of defects
  • DPMO can be converted to Sigma level
  • Number of defects can be converted to number of opportunities
  • None of the above are true

Question 28

Question
Continuous data are typically
Answer
  • more precise than discrete data
  • less precise than discrete data
  • easier to collect than discrete data
  • easier to interpret than discrete data

Question 29

Question
Measurement systems analysis is concerned with
Answer
  • analyzing data after it is measured
  • analyzing data before it is measured
  • analyzing sources of error in the measurement system
  • analyzing what to measure

Question 30

Question
The Hawthorne effect explains that people
Answer
  • pay less attention to their job when they know they are measured
  • leave the work area when they know they are being measured
  • make more defects when they know they are being measured
  • pay more attention to their jobs when they know they are being measured

Question 31

Question
The mean is
Answer
  • The middle value
  • The most frequently occurring value
  • The average value
  • The difference between the low and high values

Question 32

Question
Probability can range between
Answer
  • zero and 100
  • one and 10
  • zero and one
  • .01 to .99

Question 33

Question
The Pareto principle helps us understand that
Answer
  • a large number of causes account for a large percentage of variation
  • a large number of causes account for most of the effects
  • a small number of causes account for a large percentage of variation
  • a large number of effects account for most of the variation

Question 34

Question
A run chart helps us understand
Answer
  • variation from one location to another
  • variation between employees
  • variation over time
  • variation between companies

Question 35

Question
Cause-and-effect diagrams are often referred to as
Answer
  • soup bone diagrams
  • fish bone diagrams
  • knee bone diagrams
  • bone head diagrams

Question 36

Question
The five-why technique is useful when searching for
Answer
  • inputs
  • outputs
  • root causes
  • effects

Question 37

Question
All of the following are types of waste except:
Answer
  • waiting
  • correcting defects
  • adding value to a product
  • storing material in inventory

Question 38

Question
In a normal distribution; which of the following is true?
Answer
  • It is likely that more observations will occur below the average than above
  • It is equally likely that observations will occur above or below the average
  • It is likely that more observations will occur above the average than below
  • We don’t know anything about the likelihood of observations

Question 39

Question
Waste is defined as any activity which
Answer
  • makes the process flow smoothly and provides the right product or service
  • absorbs resources and creates value for the customer
  • causes more profit and creates value for the customer
  • absorbs resources and creates no value for the customer

Question 40

Question
In descriptive statistics the range is defined as
Answer
  • the average value
  • the difference between the minimum and maximum value
  • the square of the standard deviation
  • the middle value when the data are arranged according to size

Question 41

Question
In the Improve phase we seek solutions that will
Answer
  • remove the customers from the equation
  • eliminate the roots causes of problems
  • result in the lowest cost to implement
  • be easiest to sell to the employees involved

Question 42

Question
FMEA stands for
Answer
  • failure means and effects analysis
  • final modes and effects analysis
  • failure modes and effects abnormalities
  • failure modes and effects analysis

Question 43

Question
FMEA considers three factors -
Answer
  • probability of occurrence, severity and decision making
  • probability of not occurring, severity and detection
  • probability of occurrence, severity and detection
  • probability of not occurring, substance and defensibility

Question 44

Question
Which of the following is true?
Answer
  • defects cause errors
  • errors cause defects
  • errors and defects are not related
  • zero defects cannot be achieved

Question 45

Question
A pilot of the proposed solution
Answer
  • is a waste of time
  • should be used only when the technology is unproven
  • is generally recommended
  • will result in higher overall cost to the project

Question 46

Question
The solution must be evaluated for
Answer
  • intended consequences
  • unintended consequences
  • both intended and unintended consequences
  • none of the above

Question 47

Question
The best way to prevent defects from reaching the customer is
Answer
  • find them using inspection
  • find them using Statistical process Control
  • find them by having employees check on each other
  • prevent them from occurring by using error proofing

Question 48

Question
Contingency plans for what to do if the process degrades are part of the
Answer
  • project plan
  • product plan
  • process control plan
  • preliminary plan

Question 49

Question
The process control plan should include
Answer
  • plans for continuous improvement
  • process maps
  • work instructions
  • all of the above

Question 50

Question
Project closure includes
Answer
  • capturing lessons learned
  • recognizing and rewarding team members
  • all of the above
  • none of the above
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