Question 1
Question
What is included in the "marketing mix" (4 P's)?
Answer
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Promotion
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People
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Place
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Production
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Price
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Product/Service
Question 2
Question
Customers have ________ and ___________
Question 3
Question
Customers needs => functional => volume
Question 4
Question
Customers wants => psychological => margins
Question 5
Question
The exchange of product and services is effect by what?
Question 6
Question
What is the goal for the the exchange of product/services?
Answer
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To maximize customer satisfaction for customer needs
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To maximize customer satisfaction for customer wents
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To maximize customer satisfaction for both wants and needs
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None of the above
Question 7
Question
What should you always do first when entering a market?
Question 8
Question
What makes up "PESTE"?
Answer
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People
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Excellence
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Political/legal factors
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Supply and Demand
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Time
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Techonology
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Process improvement
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Economic factors
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Social factors
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Environmental factors
Question 9
Question
What are the types of international marketing?
Answer
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Multi-domestic
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Glocal
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Regional
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Global
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All of the above?
Question 10
Question
What two things affect the type of market a firm is (as in Global, Multi-domestic, regional, glocal)?
Answer
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Integration
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Process Capacity
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Firm's Vision
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Responsiveness
Question 11
Question
What where the issues in the Microsoft "works" case?
Answer
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Toggle Switch
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Picky Customers
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File Conversions
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Language
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Timing
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All of the above
Question 12
Question
SOHO stands for: Small Office-Home Office
Question 13
Question
Segmentation is what?
Answer
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Grouping people who have similar relevant benefits together
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Grouping people together who have different relevant benefits
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Grouping people who have similar relevant benefits together who are willing and able to buy
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None of the above
Question 14
Question
What does "SAM" stand for? (in relation to segmentation)
Answer
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Sustianable-Accessible-Measurabl
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Sustainable-Accurate-Measurable
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Substantial-Accessible-Marginal
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Substantial-Accessible-Measurable
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None of the above
Question 15
Question
Differentiation is finding superiority over competitors on some benefits/attributes relevant to the cusomter
Question 16
Question
Segmentation + Differentiation = ?
Answer
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Target Market
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Product Attributes
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Product Niche
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Positioning Strategy
Question 17
Question
What are the steps in positioing?
Answer
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1) Pick a target market. 2) Identify relevant benefits.3) Create a positioning map
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1) Create a positioning map. 2) Pick a target market. 3) Identify relevant benefits
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1) Identify relevant benefits. 2) Pick a target market. 3) Create a positiong map
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None of the above
Question 18
Question
Price - Cost of Goods Sold = ?
Answer
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Unit Contribution Margin
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Break-even Volume
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Net Income
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Gross Margin
Question 19
Question
Unit Price - Unit VC = Unit Contribution Margin
Question 20
Question
? = Fixed Cost / Unit Contribution Margin
Answer
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Gross Margin
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Break-even Time
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Break-even Volume
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Retailer Margin
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None of these
Question 21
Question
Time to Break-even = X / Y
Answer
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x = breakeven volume, y = annual sales
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x = annual sales, y = breakeven volume
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x = fixed cost, y = unit contribution
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x = unit contribution, y = fixed cost
Question 22
Question
Unit contribution is called a "contribution" because it contributes back to the fixed cost then if you break-even, it goes towards your profit
Question 23
Question
When should "transfer prices" be low priced?
Answer
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When duties and tariffs are higher
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When making local subsidiaries more favorable/profitbal
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Tax rate in foreign markets are higher than the US
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Inflation in foreign market is higher than the US
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Currency depreciation is unstable in foreign markets
Question 24
Question
When should "transfer prices" be priced higher?
Answer
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When duties and tariffs are high
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When its better to make local subsidiaries more favorable/profitable
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When tax rates in foreign markets are higher than the US
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When inflation in foreign markets is higher than the US
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When foreign markets currency depreciation in unstable
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If repatriation of profits is restrictedd
Question 25
Question
Segmentation is breaking a market into subgroups that behave the same way with respect to your product/service
Question 26
Question
What variables are used to "segment" a market?
Answer
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Demographics
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Psychographics
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Attitudes
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Interest
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Opinions
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All of these
Question 27
Question
What has to exist for segmentation to work?
Answer
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SAM (Substantial, Accessible, Measurable)
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Large market share
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A strong positioning strategy
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None of these