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3411399
Service quality
Description
serviece
No tags specified
service
quality
measurement
Quiz by
cheungmei_
, updated more than 1 year ago
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Created by
cheungmei_
about 9 years ago
16
0
0
Resource summary
Question 1
Question
What is NOT one of the 3 dimensions of service quality measurement?
Answer
service satisfaction
service product
service delivery
service environment
Question 2
Question
who are you
Answer
lorina
scott
mel
doris
Question 3
Question
only matter in luxury hotels
Answer
True
False
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