Question 1
Question
An external hard disk connector does not fit into a USB port on a PC computer. Which of the following is the MOST likely interface for this device.
Answer
-
IEEE 1394
-
Ethernet
-
RS-232
-
Disk Defragmenter
Question 2
Question
Which of the following is MOST likely the problem when a game will not function properly on the network?
Answer
-
Fragmentation on the drive is causing a block failure
-
The time zone setting for daylight saving time incorrect
-
The screen resolution is set too low
-
A port is blocked by the firewall
Question 3
Question
A computer has been infected by a virus that should have been detected by the antivirus software. The user has verified that the antivirus application is functioning normally. Which of the following is the cause of the problem?
Answer
-
Outdated web browser
-
Outdated computer system information
-
Outdated virus definitions
-
Outdated operating system files
Question 4
Question
Which of the following is MOST likely used by an administrator to troubleshoot system and application errors?
Answer
-
System registry
-
BIOS settings
-
User preferences
-
Event viewer
Question 5
Question
Which of the following is true of file compression software
Answer
-
It reduces disk space requirements to launch an application
-
It protects the contents of files by making them more difficult to read
-
It allows for faster file transmission by reducing file size
-
It makes it easier to do text searches on files by reducing their size
Question 6
Question
which of the following is the MOST likely reason for why the newly downloaded software may fail to install
Answer
-
The installed program was downloaded via HTTP instead of HTTPS
-
The installed program is not being run with administrative rights.
-
The installed program are zipped
-
The installed program was downloaded to an attached USB drive
Question 7
Question
USB 2.0 is compatible with which of the following
Answer
-
Only USB 1.1
-
IEEE1394
-
Only USB 2.0
-
USB 2.0 and 1.1
Question 8
Question
Which of the following is BEST suited to clean a printer cartridges’s contact?
Answer
-
A clean, dry wool cloth
-
A clean, damp, micro-fibre cotton cloth
-
A clean, dry lint free cotton cloth
-
A micro-fibre cloth
Question 9
Question
A message from an employee of a professional networking site requests a user’s password for troubleshooting purposes. Which of the following is MOST likely occurring?
Answer
-
Cyberstalking
-
Social Engineering
-
Privilege escalation
-
DoS attack
Question 10
Question
After installing new video editing software, a user is unable to start the program. The computer displays the following error message ‘The program cannot start because the video card does not support the required level of hardware acceleration. This problem could have been avoided if the:
Answer
-
Minimum requirements had been verified ahead of time
-
OS had been upgraded to a 64-bit OS
-
Video card had been installed in the specified PCI slot
-
computer had more memory installed
Question 11
Question
Which of the following has the GREATEST wireless transmission rate?
Answer
-
802.11g
-
802.11a
-
802.11b
-
802.11n
Question 12
Question
A user needs a new keyboard. The user describes their keyboard as having a rectangular connector. Which of the following keyboards should the technician recommend?
Answer
-
USB
-
PS/2
-
FireWire
-
Ethernet
Question 13
Question
Which of the following devices cannot input alphanumeric text?
Answer
-
Numberic Keypad
-
Smartphone
-
Keyboard
-
Tablet
Question 14
Question
a user has had an important file deleted by the antivirus software because it closely matched a virus definition which configuration change would avoid deleting files while keeping the computer secure?
Answer
-
Set antivirus to accept virus
-
Set antivirus to quarantine virus
-
Set antivirus to fix the virus
-
Set antivirus to delete the virus
Question 15
Question
Which of the following ports are MOST often used to connect a printer to a computer? (Select Two)
Answer
-
Parallel port
-
PS/2 port
-
RJ-11 port
-
HDMI port
-
DVI port
-
USB
Question 16
Question
FTP is a tool that is mainly used for which of the following?
Answer
-
Mapping network drives to store files
-
Telneting to a remote machine
-
Browsing the network directory
-
Transferring files to and from various hotels
Question 17
Question
Which of the following screen resolution settings provides the HIGHEST resolution?
Answer
-
1366x768
-
1280x800
-
1600x1200
-
1680x1050
Question 18
Question
which of the following is the most likely reason why a user may be unable to copy a document file from one folder one folder to another?
Answer
-
The document file is in use
-
The file is incompatible with the target folder
-
The file has the wrong extension
-
The document file is read only
Question 19
Question
a user reports that a laptop battery is dead and cannot hold a charge. Which of the following should be done when diposing of the old battery
Question 20
Question
which of the following protocols would MOST likely be used to log into an online booking site?
Question 21
Question
which of the following is considered a physical threat to mobile computing?
Question 22
Question
which of the following will MOST likely have compatibility problems if the operation is upgrading to a newer version? (Select two)
Answer
-
Speakers
-
Removable media
-
Legacy software
-
Device drivers
-
Monitors
Question 23
Question
Which of the following connectors is used to connect a monitor to a PC?
Answer
-
Serial
-
PS/2
-
DVI
-
Bluetooth
Question 24
Question
Which of the following is a light and inexpensive device. Usually not fitted with an optical drive, and is MOST frequently used to access the web and run basic word processing applications?
Answer
-
Desktop
-
Laptop
-
Netbook
-
Server
Question 25
Question
Which of the following is considered a ‘green’ printing technique?
Answer
-
Laser jet printing
-
Duplex printing
-
Thermal printing
-
Dot matrix printing
Question 26
Question
A laptop using an 802.11a card can connect to which of the following access points?
Answer
-
Access points running 802.11b only
-
Access points running Bluetooth only
-
Access points running at 5GHz only
-
Access points running 802.11g only
Question 27
Question
After connecting an eight port USB hub to a laptop a user connects an external mouse, keyboard USB drive, USB light USB fan and a Bluetooth adapter to the hub. Which of the following is the MOST probable reason why the USB mouse has stopped working?
Answer
-
The USB mouse is interfering with the USB keyboard driver.
-
USB hubs only support up to four devices.
-
The laptop is unable to provide enough power to the USB port.
-
The USB hub is not compatible with the USB mouse and it has been disabled.
Question 28
Question
Which of the following constitutes social engineering?
Answer
-
A phone call from someone pretending to be an IT administrator.
-
A fake game that steals passwords.
-
Insecure permission on a public web server.
-
Two people using their knowledge of a system to gain in authorized access.
Question 29
Question
Solid State Drives (SSD) are energy efficient for each of the following reasons?
Answer
-
SSDs support much higher storage capacities traditional drives.
-
SSDs do not have moving parts.
-
SSDs use only low power USB connections.
-
SSDs do not require power to operate.
Question 30
Question
Which of the following are MOST likely used for participating in teleconferences? (Select TWO)
Answer
-
Digital camera
-
Web camera
-
MP3 player
-
Microphone