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BIS

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BIS
Laura C
Quiz by Laura C, updated more than 1 year ago
Laura C
Created by Laura C about 9 years ago
31
0
0

Resource summary

Question 1

Question
What is the buying and selling of goods and services over the internet?
Answer
  • E-business
  • E-commerce

Question 2

Question
What are four primary drivers of supply chain management?
Answer
  • Facilities
  • Invisibility
  • Transportation
  • Business Intelligence
  • Inventory
  • Information

Question 3

Question
What are the 3 primary components an organisation should consider when determining its facilities strategy?
Answer
  • Capacity
  • Transport
  • Location
  • Route
  • Cost
  • Operational design

Question 4

Question
Safety inventory is:
Answer
  • Extra inventory held in the event that demand exceeds supply
  • Average amount of inventory held

Question 5

Question
How many Core ERP Components are there?
Answer
  • 2
  • 3
  • 4

Question 6

Question
How many Extended ERP Components are there?
Answer
  • 2
  • 3
  • 4

Question 7

Question
Programs:
Answer
  • A set of instructions for computers
  • A set of instructions for people

Question 8

Question
Sensitivity Analysis:
Answer
  • Find out how many tables would need to be served to increase profit by 10%
  • Checks if changing the number of items on the menu would have a big effect

Question 9

Question
Goal Seeking:
Answer
  • Find out how many tables would need to be served to increase profits by 10%
  • Investigates what if restaurants opened seven instead of six days a week

Question 10

Question
What-If Analysis:
Answer
  • Investigates what if restaurants opened seven instead of six days a week
  • Checks if changing the number of items on the menu would have a big effect

Question 11

Question
Operational CRM:
Answer
  • day-to-day front office operations
  • back operations, does not deal directly with customers

Question 12

Question
Analytical CRM:
Answer
  • back operations, does not deal directly with customers
  • day-to-day front office operations

Question 13

Question
Two of the most important aspects of supply chain management are:
Answer
  • procurement
  • visibility
  • ERP
  • logistics

Question 14

Question
Acronym for the 5 characteristics of high quality information:
Answer
  • TUPAC
  • TUACC

Question 15

Question
A competitive advantage is
Answer
  • a product or service that an organisation's customer's place a greater value on than similar offerings from competitor's.
  • a product or service an organisation's customer's place less value on

Question 16

Question
DSS:
Answer
  • is a type of Operations Support System and stands for Decision Support System
  • is a type of Management Support System and stands for Decision Support System

Question 17

Question
Data is
Answer
  • context independent
  • context dependent

Question 18

Question
How many e-business models are there?
Answer
  • 4
  • 5

Question 19

Question
Metadata:
Answer
  • provides details about data
  • provides data

Question 20

Question
Cluster Analysis, Association Detection, and Statistical Analysis are all forms of data-mining
Answer
  • True
  • False

Question 21

Question
SRM, PRM, and ERM are the 3 current CRM trends
Answer
  • True
  • False

Question 22

Question
ERP stands for Enterprise Recency Planning
Answer
  • True
  • False

Question 23

Question
Knowledge workers are:
Answer
  • Individuals valued for their ability to interpret and analyse information
  • Individuals valued for their ability

Question 24

Question
Knowledge workers use BI along with personal experience to make decisions based on both information and intuition, a valuable resource for any company.
Answer
  • True
  • False

Question 25

Question
Define information system (IS)
Answer
  • An information system (IS) can be any organized combination of people, hardware, communication networks, data resources, and polices and procedures that stores, retrieves, transforms, and disseminates information in an organisation.
  • An information system (IS) can be any organized combination of people, hardware, software, communication networks, data resources, and polices and procedures that retrieves, transforms, and disseminates information in an organisation.
  • An information system (IS) can be any organized combination of people, hardware, software, communication networks, data resources, and polices and procedures that stores, retrieves, transforms, and disseminates information in an organisation.
  • An information system (IS) can be any organized combination of people, software, communication networks, data resources, and polices and procedures that stores, retrieves, transforms, and disseminates information in an organisation.

Question 26

Question
Potential harms of IT are:
Answer
  • accurate information
  • privacy
  • inaccurate information
  • infringements on privacy
  • collusion

Question 27

Question
What is an open system?
Answer
  • a system that has the ability to change itself or its environment to survive
  • Apple
  • a system that interacts with other systems in its environment

Question 28

Question
End users are:
Answer
  • people who develop and operate information systems
  • people who use an information system or the information it produces

Question 29

Question
IS specialists are :
Answer
  • people who develop and operate information systems
  • people who use an information system or the information it produces

Question 30

Question
Set of operating instructions for computers:
Answer
  • procedures
  • programs

Question 31

Question
sets of information processing instructions that people need:
Answer
  • programs
  • procedures

Question 32

Question
Data:
Answer
  • context dependent
  • context independent
  • raw facts or observations
  • objective measurements
  • a list of numbers by itself

Question 33

Question
A strategy:
Answer
  • is an overall plan that achieves a specific set of goals or objectives
  • this is not the right answer but I didn't know what to type here

Question 34

Question
First-mover advantage:
Answer
  • Apple iPod
  • occurs when a company can significantly decrease its market share by being first with a new competitive advantage
  • occurs when a company can significantly increase its market share by being first with a new competitive advantage
  • occurs when a company can significantly increase its market share by being second with a new competitive advantage

Question 35

Question
Managers use 3 common tools to analyse competitive intelligence and develop competitive advantages including:
Answer
  • Porter's Five Forces Model
  • Porter's Two Generic Strategies
  • Porter's Three Generic Strategies
  • Value Chain Analysis
  • Value Analysis

Question 36

Question
Switching costs:
Answer
  • costs that make customers reluctant to switch to another product or service
  • only include financial values
  • include financial as well as intangible values
  • changing doctors
  • only include intangible values

Question 37

Question
2 ways of reducing buyer power are:
Answer
  • switching costs, loyalty programs
  • switching costs

Question 38

Question
What are 2 ways a company reduce the threat of substitute products?
Answer
  • offering no additional value
  • offering additional value through wider distribution
  • offering no add-on services making the substitute product less of a threat
  • offering a low quality product
  • offer various add-on services making the substitute product less of a threat

Question 39

Question
Product differentiation can be used to reduce rivalry among existing competitors
Answer
  • True
  • False

Question 40

Question
The goal of value chain analysis is to identify processes in which the firm can add value for the customer and create a competitive advantage for itself, with a cost advantage or product differentiation
Answer
  • True
  • False

Question 41

Question
What is the acronym you created for the Information Systems Description Framework?
Answer
  • GEEII
  • GIIEEv
  • GEEvIIv
  • GEEEI
  • GEvEIvI

Question 42

Question
Cube:
Answer
  • common term for the representation of information
  • common term for the representation of multidimensional information

Question 43

Question
The two primary components of a CRM strategy are (i) Operational CRM, and (ii) Analytical CRM.
Answer
  • Operation CRM: processing for day-to-day front office operations or systems that deal directly with the customers. Analytical CRM: supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.
  • Analytical CRM: processing for day-to-day front office operations or systems that deal directly with the customers. Operational CRM: supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.

Question 44

Question
The primary difference between operational CRM and analytical CRM is the degree of direct interaction between the organisation and its customers.
Answer
  • True
  • False

Question 45

Question
Cache memory that is built directly into the CPU's circuit is called
Answer
  • secondary cache
  • primary cache

Question 46

Question
Cache memory contained on an external circuit is called
Answer
  • secondary cache
  • primary cache

Question 47

Question
Random Access Memory (RAM) is
Answer
  • volatile
  • nonvolatile

Question 48

Question
Read-Only Memory (ROM) is
Answer
  • nonvolatile
  • volatile

Question 49

Question
Primary forces driving the explosive growth of CRM are:
Answer
  • Decreases revenues
  • Automation/productivity/efficiency
  • Less productivity
  • Competitive advantage
  • Accessibility
  • No advantages
  • Increases revenues
  • No customer demand
  • Customer demands/requirements
  • No accessibility

Question 50

Question
Core ERP components are:
Answer
  • BI
  • Accounting and Finance
  • CRM
  • EBusiness
  • Production and Materials Management
  • Human Resources
  • SCM

Question 51

Question
Extended ERP components
Answer
  • SCM
  • BI
  • Accounting and Finance
  • CRM
  • HR
  • Ebusiness

Question 52

Question
A ________ is a standard that specifies the format of data as well as the rules to be following during transmission.
Answer
  • router
  • protocol

Question 53

Question
TCP/IP stands for:
Answer
  • telecommunication protocol/Internet protocol
  • transmission control protocol/internet protocol

Question 54

Question
The most popular network _________ used are Ethernet and __________
Answer
  • protocols, TCP/IP
  • routers, extranet

Question 55

Question
An IP address is a unique ________ number that identifies the location of a computer on a network
Answer
  • 64-bit
  • 12-bit
  • 32-bit
  • 44-bit
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