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Communication and Negotiation Skills

Description

Masters Degree MBA Quiz on Communication and Negotiation Skills, created by Clair Hat on 08/05/2016.
Clair Hat
Quiz by Clair Hat, updated more than 1 year ago
Clair Hat
Created by Clair Hat over 8 years ago
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Resource summary

Question 1

Question
The communication process starts with the...
Answer
  • Sender
  • Receiver
  • Communication channel
  • Feedback

Question 2

Question
“Communication never stops” the said statement refers which of the following communication principles?
Answer
  • Dynamic
  • Continuous
  • Circular
  • Unrepeatable

Question 3

Question
_________________ is a benefit of effective communication.
Answer
  • Fosters anger and hostility
  • Produces a basis for misunderstanding
  • Reduces grievances
  • Reduce opportunities for success

Question 4

Question
The role of a Figurehead is to....
Answer
  • Direct and motivate employees
  • Select and train employees
  • Establish networking inside and outside the organisation
  • Perform social and legal duties

Question 5

Question
Communicate and transmit information to department outsider is an informational role of a ______________________.
Answer
  • Spokesperson
  • Monitor
  • Disseminator
  • Leader

Question 6

Question
The Negotiator’s decisional role is to _________________________.
Answer
  • Identify new ideas and implement improvement
  • Represent the organization during negotiation
  • Apply resources and set priorities
  • Deals with disputes and takes corrective action

Question 7

Question
“As organizations change according to external needs, communication methods need to change as well” the above managerial communication statement refers _____________.
Answer
  • Levels of responsibility and accountability
  • Organizational culture
  • Organizational Dynamics
  • Personality preferences

Question 8

Question
________________ is known as Communicating within ourselves, sending messages to various parts of our body.
Answer
  • Interpersonal communication
  • Organizational communication
  • Mass or public communication
  • Intrapersonal communication

Question 9

Question
Relational barrier to communication refers ___________________.
Answer
  • Lack of respect
  • Misunderstanding
  • Various forms of fear
  • Information overload

Question 10

Question
The two way communication model ends with ____________________.
Answer
  • Receiver
  • Feedback
  • Channel
  • Medium

Question 11

Question
Under barriers to effective communication, source of credibility is described as ________________________________.
Answer
  • Different individuals can interpret the same communication differently, depending upon experiences
  • Individuals assign an overall worth to a message prior to receiving the entire message
  • The actions and words of the communicator are based on the amount of confidence receivers have in that person
  • Individuals tend to block out new information, especially if it conflicts with existing beliefs

Question 12

Question
Which of the following is a communication method?
Answer
  • In-person meetings
  • Employee handbooks
  • Newsletters
  • All of the answers

Question 13

Question
Horizontal communication flow means _________________________.
Answer
  • Information flows among peer, within a team or group, or across functions in an organization
  • Information flows from higher to lower levels in an organization
  • Information flows from lower to higher levels in an organization
  • Information flows along a predetermined set of links through an organization

Question 14

Question
The term ___________________ means infusing communications efforts with an agenda and a master plan.
Answer
  • Communication plan
  • Strategic communication
  • Simple communication
  • Effective communication

Question 15

Question
Which of the elements of a communication strategy allows for the use of various types of communication vehicle?
Answer
  • Top-down approach
  • Process
  • Budget
  • Feedback

Question 16

Question
Strategic communication success steps start with _____________________.
Answer
  • Attracting the attention of the intended audience
  • Managing audience expectations
  • Motivating the audience to accept the and act on the message
  • Linking the message to the goals of the organization

Question 17

Question
_________________ is a pre-final (fourth) rule for crisis communication.
Answer
  • Speak with one voice
  • Train for a crisis
  • Establish a crisis control team
  • Set specific objectives and principles

Question 18

Question
Which of the following is a positive speaking style?
Answer
  • Pompous
  • Confident
  • Vague
  • Monotonous

Question 19

Question
Communication obstacle - prejudice means ___________________________.
Answer
  • Keeping emotions in check especially in public
  • Show respect for diverse listeners and avoid slang, idioms or metaphors
  • Preconceived opinion that is not based on reason or actual experience
  • An oversimplified opinion, image or attitude that people from a particular group are all the same.

Question 20

Question
A discussion or speech delivered verbatim, exactly as written by the author is known as ______________________ delivery approach.
Answer
  • Manuscript
  • Extamporaneous
  • Impromptu
  • Memorized

Question 21

Question
_________________ is the ability to accurately receive and interpret messages in the communication process.
Answer
  • Listening
  • Visual
  • Speaking
  • Feedback

Question 22

Question
Which of the following is not a benefit of better listening?
Answer
  • Promotes problem solving ability
  • Decreases receptiveness to ideas of others
  • Increases self esteem of the other persons
  • Creates empathy with other people

Question 23

Question
Which of the following helps to improve the listening skill?
Answer
  • Review the listening inventory
  • Recognize undesirable listening habits
  • Refuse to tolerate undesirable habits
  • All of the above

Question 24

Question
Which of the following is not a guideline for constructive feedback?
Answer
  • Understand the context
  • Use common language
  • Focus on behavior rather than people
  • Make assumptions

Question 25

Question
_______________ occurs when basic needs are not met, or when an individual or group is interfering with or obstructing the attainment of certain goals.
Answer
  • Conflict
  • Negotiation
  • Communication
  • Motivation

Question 26

Question
Interactionist (Modern view) of conflict can be defined as _____________________.
Answer
  • Assumption that all conflict is bad.
  • It is not only a positive force in a group but is also necessary for a group to perform effectively
  • It is used to describe violence and destruction
  • A natural occurrence in all groups and organizations

Question 27

Question
__________________ is a dysfunctional aspect of conflict.
Answer
  • Creativity and innovation
  • Group cohesion
  • Employee Turnover
  • Challenge

Question 28

Question
Multiple employees competing for limited reward systems is a ___________________ source of conflict in an organization.
Answer
  • Goals and priorities
  • Poorly defined expectations
  • Change
  • Human drives for success

Question 29

Question
In diverse cultures, managers have an obligation to avoid miscommunication when utilizing _______________________.
Answer
  • Themes
  • Acronyms
  • Colours and numbers
  • All of the answers

Question 30

Question
Conflict can result in ______________________.
Answer
  • Decreased productivity
  • Higher morale
  • Increase in efficiency
  • Increased productivity

Question 31

Question
________________ can damage harmony and productivity.
Answer
  • Man vs. self conflict
  • Interpersonal conflict
  • Task conflict
  • Man vs. supernatural conflict

Question 32

Question
Accommodating style of conflict management can be referred as ___________________.
Answer
  • People who try to satisfy their own interests at the expense of others.
  • People who seek win-win solutions that incorporate viewpoints of all.
  • People who appease opponents or puts other people’s interest above their own.
  • People who withdraw from a discussion that may result in conflict.

Question 33

Question
Which of the following is a communication step to resolve conflict?
Answer
  • Stay calm and restore order
  • Allow parties to vent, listen carefully
  • Generate solutions, agree on resolution and verify mutual acceptability
  • All of the answers

Question 34

Question
____________________ is a process of finding a point of balance between one’s objectives and that of the other party.
Answer
  • Negotiation
  • Influence
  • Conflict
  • Motivation

Question 35

Question
__________________ providing explanations to opponents about mitigating circumstances driving one’s negotiation needs, which is communicated during negotiations.
Answer
  • Offer and counteroffer
  • Social accounts
  • Information about alternatives
  • Information about outcomes

Question 36

Question
________________ Negative word is used when referring to their opponent’s position.
Answer
  • Generous
  • Tight-fisted
  • Reasonable
  • Even-handed

Question 37

Question
____________________ is a discouraging behavior of Non-verbal communication.
Answer
  • A head nod
  • A hand gesture to continue
  • Smile during the discussion
  • Frown and a scowl

Question 38

Question
Following ______________________ is a most effective communication channel for negotiation.
Answer
  • Face-to-face communication
  • Written communication
  • Email and SMS
  • Teleconferencing

Question 39

Question
_________________ is a bias of email negotiation, which refers lack of trust between online negotiator result in assumptions of deceitful tactics, causing poor agreement outcomes.
Answer
  • Burned bridge
  • Sinister attribution
  • Squeaky wheel
  • Temporal synchrony

Question 40

Question
Which of the following is an unmanageable question?
Answer
  • Leading questions
  • Planned questions
  • Impulse questions
  • Treat questions
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